ReferenceError: YAHOO is not defined suiteCrm version 7.10.2

💬 General Discussion
1

Hi guys,

I´m installing suiteCrm version 7.10.2, license agree works fine, system check works fine but when i´m done with the database and sdmin config and hit next don´t appen anything. I check the console and get the ReferenceError: YAHOO is not defined
I´m installing in my domain and not locally

I´m stuck, any help?

2

Do you have SSH access to your hosting area?

You probably need to check your permissions to make sure that SuiteCRM can read and write the files it needs.

Please give us also some information about your OS, database, web server PHP versions. Thanks

3

Hi, thanks for the reply.

Yes i have acess to my provider, but i give 777 to the suiteCrm folder and still no luck

Its a mysql and a linux server. But in installation the system check works fine and check every test. I´m going to try set up on my raspberry pi 3 and see if something goes wrong.
This error its driving me crazy

Thanks for the help

4

There might be PHP modules you need to turn on for the installation to work.

This is what I use in Ubuntu 16.04 with PHP 7:

apt install zip unzip php-mbstring php7.0-mbstring php-gettext php-xml-parser php7.0-zip php7.0-imap php7.0-gd php7.0-curl phpmyadmin

You probably can’t give that command, but you might have a section in CPanel where you can enable PHP modules.

Also, have a look at your install.log and see if there are any errors there.

5

All modules are set tup and ready to go.
I see my install.log and the errors are could not find errors, i will post some of them

2018-03-19 21:03:08…installerHook: Could not find custom/install/install_hooks.php
2018-03-20 11:30:41…installerHook: Could not find custom/install/install_hooks.php
2018-03-20 11:30:44…installerHook: Could not find custom/install/install_hooks.php
2018-03-20 11:31:01…Begin System Check Process *************
2018-03-20 11:31:01…XML Parsing Support Found
2018-03-20 11:31:01…MBString Support Found
2018-03-20 11:31:01…ZIP Support Found
2018-03-20 11:31:01…/custom directory and subdirectory check passed
2018-03-20 11:31:01…cache directory and subdirectory check passed
2018-03-20 11:31:01…/module directory and subdirectory check passed
2018-03-20 11:31:01…/upload directory check passed
2018-03-20 11:31:01…/zip check passed
2018-03-20 11:31:01…PCRE version check passed
2018-03-20 11:31:01…installerHook: Could not find custom/install/install_hooks.php
2018-03-20 11:31:01…php.ini location found. /opt/alt/php70/etc/php.ini
2018-03-20 11:31:01…Outputting HTML for System check
2018-03-20 11:31:01…No Errors were found *************
2018-03-20 11:31:02…installerHook: Could not find custom/install/install_hooks.php
2018-03-20 11:31:13…installerHook: Could not find custom/install/install_hooks.php

Thanks for the help

6

That looks fine, those messages aren’t errors.

And do you have access to your web server log? It’s normally called php_errors.log or errors.log. Are there any clues there?

Also check if your versions are supported: https://docs.suitecrm.com/admin/compatibility-matrix/

7

I cant find that file.

We had installed 7.8 CRM in this server, but doing and upgrade to 7.10.2 something goes wrong, but we didnt had any data so we removed the 7.8 version and tried to install from scratch

8

Some old threads mentioning a problem like yours advise re-downloading the zip file, and checking it’s integrity.

9

Same problem but i am still stuck.

Anyone have a solution let us know.

Advance Thanks for the help