Re-use campaign mail - suppression issue

English Language - Forum
1

Hello, I am trying to send the created campaign again with the changed text message. Since there is a feature that prevents sending emails to the same email addresses it seems that I have to create a new campaign every time when I want to send some emails to the same list of contacts.

Is there any way to re-use campaigning but for example with a different attachment? I need to send messages to my contacts with information almost every day and I am not able to find a solution that will avoid email addresses to be suppressed.

2

Within the same Campaign, you should be able to start a new “marketing id” to achieve that.

This appears in the “Marketing” stage of the Wizard as “Marketing Email Name”

3

Hi @JKB16 ,
as you can find, looking in this community forum for @pgr 's explainations about this topic,
you have to focus on the Marketing step

I can also post you the most syntetic guide i found about creating Email Campaigns:

4

In my case changing the Marketing Email Name in Marketing tab does not affect this issue and still no messages are being sent.

5

Which version are you working on?
Are you able to send test messages?
Have you added an optout tracker?

6

Version 7.12.6
After sending it once I am not able to do it again
The only tracker which messages have included is the tracker with the possibility to delete yourself from the subscription list - Is there some way to remove it?

7

if you remove it, SuiteCRM will add it a default one, because it tries to save you from anti-spam tools, so it’s better you to keep it so you can customize the way it looks like.

What do you have in your suitecrm.log or on PHP error_log?

8

suitecrm.log from admin panel does not receive any additional records or messages after running the campaign.

9

Maybe it has to be a “Newsletter” campaign to allow resending with a different marketing name?