Quotes Module - Email PDF / Email Quotation Issue

💬 General Discussion
1

Good Evening,

Trust you are well,

We have an issue emailing quotes,

When selecting 'Email Quotation" it send the quote in the body of the email but does not include any line items or the footer of the quote

When selecting 'Email PDF" it send an email with no attachment at all

We’re not using a custom email template, but our quote templates are customized

Is there a way to fix this, or a work-around that might work

We’re on Version 7.11.2

Your feedback is appreciated

Regards,
Berndene

2

Please can you check your suitecrm.log file and also php logs for any email/pdf related errors?

It would be great if you can detail the full process you are following and maybe even attach a copy of the PDF template code.

Thanks,

Will.

3

Hi Will,

The quote/pdf template shows in the body when selecting ‘email pdf’ - so that works
But any attachment to an email gets send blank (without the attachment)

Herewith the log files,

/bitnami/suitecrm/modules/AOS_PDF_Templates/sendEmail.php(111): Email->save(false)
#8 /bitnami/suitecrm/modules/AOS_PDF_Templates/generatePdf.php(164): sendEmail->send_email(Object(AOS_Quotes), ‘AOS_Quotes’, ‘’, ‘Quote_Kaspersky…’, true)
#9 /bitnami/suitecrm/include/MVC/Controller/SugarController.php(1020): require_once(’/bitnami/suitec…’)
#10 /bitnami/suitecrm/include/MVC/Controller/SugarController.php(468): SugarController->handleEntryPoint()
#11 /bitnami/suitecrm/include/MVC/Controller/SugarController.php(373): SugarController->process()
#12 /bitnami/suitecrm/include/MVC/SugarApplication.php(113): SugarController->execute()
#13 /bitnami/suitecrm/index.php(52): SugarApplication->execute()