QuickRepair makes Administration screen disappear

I have a very strange issue today for the first time. It can be due to the fact that I have been installing and removing a module (and maybe some of its files are still sticking on the server?)

The issue:

Right now, the admin panel looks OK:

Next, I do a Repair > Quick Repair and Rebuild.
I go back to the admin panel and…

It is empty :frowning:

The only thing I can do to fix the thing at that moment, is to restore a backup of my webfolder from yesterday. But this is annoying me, especially because it doesn’t allow me to change anything anymore, since a ā€œquick repairā€ is needed whenever a new module is installed etc.

Can somebody help me on this? Where should I look to find and fix this issue?

After restore create a new admin user and then run QR&R. After that try to login with the other admin to see if the issues still persists.

I will also recommend you to open the following URL while you are still logged in (Make sure you customize it with your domain):

http://yoursite/index.php?action=index&module=Administration&searchFormTab=advanced_search&query=true&clear_query=true

If it doesn’t work, then try to disable ajax for the Administration module.

Thanks,

BrozTechnologies

Can you remove your /custom/application/Ext/TableDictionary/tabledictionary.ext.php file and check? There might be hints in suitecrm.log and if you enable php error display from php.ini file that would display what is wrong.

Thanks for the suggestions, @BrozTechnologies en @cherub-chum.

However, none of them was succesful yet. :frowning:

Also no hints in suitecrm.log…
At this moment, I am wondering if an upgrade of my SuiteCRM (7.11.10) would be a good idea to fix the problem, or if that could only make it worse :s

OK, I just re-installed the original plugin and just disabled it. Problems seem to be fixed now. So probably a corruption in that specific plugin, I will inform the developers…

Thanks for the feedback anyway!

I have the same exact issue from attempting to install a module and running Quick Repair.

The module didn’t work, so I deleted it and it’s related Project* package, and ran quick repair again afterwards.

Now the Admin screen is completely blank with no indications in the SugarCRM log as to what the problem is.

The original poster mentioned ā€œreinstalling the original plug-in and then disabling itā€ fixed the issue, but it’s not clear if they meant reinstalling SUITECRM or a specific SuiteCrm plug-in.