I’ve set up a new instance of SuiteCRM in a subdomain at http://crm.mydomain.com
If my website is at www.mydomain.com will this work? Or does it have to be a directory in the main site like the usual www.mydomain.com/suitecrm
I’ve got everything else working fine so far, but the joomla portal will not connect. I can’t wrap my head around why it isn’t working, so I assume this is the issue.
Still can’t figure this out.
This is so far in test mode. Trying to move our site to an online host instead of a WAMP server. Therefore right now, I’ve transferred the site and put it on subdomain new.mydomain.com. I’ve reinstalled SuiteCRM from scratch at crm.mydomain.com and imported data. I’m trying to make sure the joomla portal works before proceeding any further.
So far, I can’t view any of the portal pages in joomla. When I sign in as an existing portal user, that was created before the site transfer, I get this error:
"Error: 0 - Failed to connect to sugar. Please check your settings.
You may not be able to visit this page because of:
an out-of-date bookmark/favourite
a search engine that has an out-of-date listing for this site
a mistyped address
you have no access to this page
The requested resource was not found.
An error has occurred while processing your request."
Trying to create a new portal user just says “Failed to create portal user.” with no information regarding the error in the logs.
I’ve tried every possible configuration in AOP settings and Joomla settings I can think of. Does anyone have any suggestions? Should I abandon the subdomain idea? I really wanted a fresh install of SuiteCRM because the old one is full of bugs itself that I was never able to get worked out.
Hi,
try with the hotfix branch of the portal
https://github.com/salesagility/SuiteCRM-Portal-Joomla/tree/hotfix
Regards,
Julien
Unfortunately, that did not work either. I like the extra functions in there though, to allow or deny certain abilities to the contact - nice
is your crm or portal url under https ?
At this point, there is an https cert installed on both, but it is not forced. I know how to do that with the joomla site, how do I do this for SuiteCRM?
FIXED
This was a permissions issue. I created the new site on my new hosting provider, and I was unable to effectively set all the permissions myself after install. I put in a ticket with them to confirm the permissions on the SuiteCRM directory and sub directories. They went through and manually applied the correct settings to each folder, whereas I assumed sub folders and files would inherit permissions.
And by the way, I had them force https for me as well. It was done in the let’s encrypt settings