Q:You are not authorized to view this page. Please contact your system administrator

[luffy]

System ：Ubuntu 22.04 LTS

WEB Server version: Apache/2.4.52 (Ubuntu)

PHP Server version: 8.2.28

mariadb.service version: MariaDB 10.6.21 database server

CRM Server version:8.8

web Server：apache+php

masql Server：mariadb

Q:I have logged in to the administrator account and installed 7 plugins. Only 3 plugins reported this error, and the other plugins are all normal. So it is not an account problem. Moreover, my server and database logs have not received any errors related to this part. Only the CRM background log will show an error that the relationship was not found.

[BastianHammer]

@luffy

installed 7 plugins

I’d usually suggest the less plugins, the easier / less potential issues.
Are you sure, all plugins are thoroughly tested and working on Suite 8? And working with each other?

As for the issue with the plugin, best to contact the developers for support.

[luffy]

@BastianHammer

I’d usually suggest the less plugins, the easier / less potential issues.
Are you sure, all plugins are thoroughly tested and working on Suite 8? And working with each other?

As for the issue with the plugin, best to contact the developers for support.

yes,Currently, the Recycle Bin, IP Whitelist, and MTS User Activity Log plugins can be enabled normally. Only the portal and instant chat plugins cannot be enabled.

[luffy]

[BastianHammer]

IP Whitelist etc. works well with GitHub - fail2ban/fail2ban: Daemon to ban hosts that cause multiple authentication errors and standard Linux firewalls.

I don’t know the Recycle Bin - but it sounds like, it’s just a matter of opening the record in phpMyAdmin and setting deleted from 0 to 1.

Which Portal are you using?
The Joomla plugin is for a long deprecated version of Joomla and the WordPress one is developed by another company which you can contact directly.
Another hint, in case your portal needs some more features than the standard WP plugin: I’m using Drupal to integrate with SuiteCRM (via n8n and native API, so no plugins required).

[luffy]

OK, I will check with the publisher first.

[luffy]

hello.
url:http://192.238.136.26/api/graphql
payload :

{
    "operationName": "createProcess",
    "variables": {
        "input": {
            "type": "user-acl",
            "options": {
                "action": "user-acl",
                "module": "LiveHelperChat",
                "payload": {
                    "routeAction": "license",
                    "record": "",
                    "routeURL": "/administration",
                    "queryParams": {}
                }
            }
        }
    },
    "query": "mutation createProcess($input: createProcessInput!) {\n  createProcess(input: $input) {\n    process {\n      _id\n      status\n      async\n      type\n      messages\n      data\n      __typename\n    }\n    clientMutationId\n    __typename\n  }\n}"
}

response:

{
    "data": {
        "createProcess": {
            "process": {
                "_id": "user-acl",
                "status": "error",
                "async": false,
                "type": "user-acl",
                "messages": [
                    "ERR_UNAUTHORIZED_PAGE_ACCESS"
                ],
                "data": {
                    "result": false
                },
                "__typename": "Process"
            },
            "clientMutationId": null,
            "__typename": "createProcessPayload"
        }
    }
}

Regarding the feedback above about not having permission to open, I’ve grabbed the contents of the package, can you help me see what the issue is with this? Is it because of ACL configuration issue? Is it possible to give suggestions?

[luffy]

@BastianHammer Please help me to check what is the problem。
And I noticed that I wasn’t looking for the LHC module I added in the permission matrix

CRM Defender is also a new plugin I added, but everything works fine!

[BastianHammer]

@luffy

http://192.238.136.26/api/graphql

You’re running on an IP. I could/should work, but I try to avoid this and use a domain - even it’s a local / dummy domain in my etc/hosts file.
I’ve seen some issues with the IP during the installation process and I’ve always got a bad feeling if issues start that early on.

@luffy

"module": "LiveHelperChat",

They should be able to help you, are they not?

SuiteCRM Live Helper Chat Integration | SuiteCRM Module

@luffy

CRM Defender is also a new plugin I added, but everything works fine!

It’s a different plugin from a different vendor. It’s totally possible that this works and the other one has some bugs in the code.

[luffy]

Yes, if it’s a plugin issue, maybe it’s better to go to them, but I’m not sure at the moment if it’s a CRM issue or a plugin issue. And I didn’t get any response when I consulted the publisher of this plugin

[BastianHammer]

You can compare it to the online demo:

SuiteCRM Demo - Try it today!

If you get the same error online, it’s a SuiteCRM bug.
If you can’t replicate the same error, it’s usually a local / instance specific issue.

[luffy]

hello,bro. same error . can you help me check this problem ,thanks.

[luffy]

maybe this problem form CRM .

[luffy]

I have followed the solution you provided in another thread with a similar problem, but the error content has changed, and I don’t see my module-related files in the /public/legacy/custom/Extension/application/Ext/Include directory, which I created manually.