product image empty

💬 General Discussion
1

I have addedd image to product sheet, but it is empty http://take.ms/ODXtd
See via ssh the owner of this file is always apache, and not the owner of the site/files.
Why suitecrm load images as apache owner?

2

Hi there,

Have you specified the correct user/owner/group in the config.php file for the server? The product image bug will be resolved in future releases.

Thanks,

Will.

3

Sorry, but where is this setting?
one other question: AOP working fine, but if the customer lost password for portal? How can retrieve password for portal?
Is there a way to attach document to case reply?

4

Hi there,

Users should be able to reset their password using the forgotten password feature on Joomla.

You should be able to attach a document in the case portal which will submit/attach to the case in the CRM.

Thanks,

Will.

5

The config file have the correct user/owner/group, but during some istance the owner of (i.e.) modules assume at apache

6

but the attachment is invisible to customer, also in the portal. How can admin can send document to customer, related to cases?

7

Hi there,

Can you provide some screen shots?

Thanks,

Will.