I installed the system, everything is brand new! But there is a problem in the template and I do not know how to solve. Already I tried to switch to the “Suite R” and then to “Suite 7” but still all the same. The top menu covers more than half of the screen!
I’ve tried to access through different browsers and the problem appeared in all of them.
There is also a permissions diagnostic in Admin / Upgrade Wizard / press “Next” once. (Don’t worry, these first steps don’t upgrade anything). SuiteCRM will show you every single file with wrong permissions. My guess is style.css will be part of that list.
I followed your guidelines and my browser only showed a 404 error page, I tried refreshing many times, but wasn’t able to show the CSS definitions you mention…
What does it means? What can I do now?
Just to make sure, go to the root of your SuiteCRM installation and do
ls -al themes/SuiteR/css/style.css
to check is that file even exists on your SuiteCRM installation. Note the group and user ownership of the file, and the permissions.
If the permissions aren’t right, as i believe, set permissions correctly, following the steps on the link I gave above.
I don’t know why the permissions diagnostic says you don’t have a problem with permissions, but you clearly do, since your web server is not able to serve the file. That’s why the screens aren’t showing correctly. It seems the diagnostics are misleading.
You must know under which user and group your web server is running, in order to do the correct chown command.
At least make sure the permissions for that file get corrected and see if you can now load the file from the browser.
I found the css file within the files of the SuiteCRM root folder, the permission was 664 and I changed it to 775.
I think the last time I tried, I entered you provided URL incorrectly because then I realized that I forgot to add the correct name of the suiteCRM root folder to the whole URL. Therefore, the system check my not be completely wrong after all…
That being said, I was able to visualize the style.css file with the browser (firefox), which I guess it the whole css code just in plain text. If yes, what should I do with that or what should I look for (I atached a copy of the text that appeared after reaching the aforementioned URL)
In regard to the chown command, I have to say that I’m not completely sure about how to execute it. Nevertheless. I’ve talked with my hosting provider and they told me that I have to use SHH to do so… could you confirm that?
if you can see the file from your browser, you can forget permissions, they’re working… at least for that file. Maybe there are problems with others.
Anyway you really need to learn this to work with SuiteCRM. Try the SSH. Find out which user and group your web server runs under (ask your hosting providers, or figure it out with “ls -al” from the SSH shell).
Then from your SuiteCRM root folder:
sudo chown -R user:group .
sudo chmod -R 755 .
sudo chmod -R 775 cache custom modules themes data upload config_override.php
Your problem might not be permissions at all. There are plenty of similar threads coming up now. Some people are suggesting to try a different PHP version…
Could explain a bit more about how did you do to solve the 403 error? just changing the permission for each of those files manually through the file manager of your hosting? did you erased them? I just erased everything, set up permissions carefylly using file manager and re-install suiteCRM, BUT… its not working :S
These are my errors:
Btw, I downloaded putty and tried to access using the keys provided in the Godaddy’s hosting manager, but putty shows a message saying “Server refuse us access” (or something like that)… so now I’m running out of patience… :unsure: