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Problems with the Outlook Plugin 3.05

Hi,
i’ve registered the official Outlook Plugin for my SutieCRM 9.3.
Unfortunatelly I’ve a problem to sync my contacts and appointments.

What I’ve done so far:

Installation of the plugin
Created a new role “Outlook Sync”
added the user to the group
gave the groupe the correct permissions
set the “outlook sync” flag for contacts

Please find attached some Screenshots of my Config.


2017-07-21 08:43:29,000 | 17 | WARN  | Anonymous thread 17 running as 'Daemon'.
2017-07-21 08:43:59,007 | 17 | WARN  | Anonymous thread 17 running as 'Daemon'.
2017-07-21 08:44:27,956 | 17 | WARN  | Anonymous thread 17 running as 'AS'.
2017-07-21 08:44:27,956 | 17 | DEBUG | AppointmentSyncing.SynchroniseAll not running because not enabled
2017-07-21 08:44:27,956 | 17 | WARN  | Anonymous thread 17 running as 'TS'.
2017-07-21 08:44:27,956 | 17 | DEBUG | TaskSyncing.SynchroniseAll not running because not enabled
2017-07-21 08:44:28,035 | 17 | WARN  | Anonymous thread 17 running as 'CS'.
2017-07-21 08:44:28,035 | 17 | DEBUG | ContactSyncing SynchroniseAll starting
2017-07-21 08:44:28,035 | 17 | DEBUG | Permissions cache miss
2017-07-21 08:44:28,035 | 17 | WARN  | Cannot detect access Contacts/export
2017-07-21 08:44:28,035 | 17 | DEBUG | ContactSyncing.SynchroniseAll not synchronising Contacts because export access is denied
2017-07-21 08:44:28,035 | 17 | DEBUG | ContactSyncing SynchroniseAll completed
2017-07-21 08:44:29,001 | 4  | WARN  | Anonymous thread 4 running as 'Daemon'.
2017-07-21 08:44:59,006 | 17 | WARN  | Anonymous thread 17 running as 'Daemon'.
2017-07-21 08:45:28,998 | 17 | WARN  | Anonymous thread 17 running as 'Daemon'.
2017-07-21 08:45:42,196 | 17 | WARN  | Anonymous thread 17 running as 'EM'.
2017-07-21 08:45:42,196 | 17 | DEBUG | Auto-Archive iteration started
2017-07-21 08:45:54,355 | 17 | ERROR | ThisAddIn.GetMailFolders
System.Runtime.InteropServices.COMException (0xE504011D): Microsoft Exchange ist nicht verfügbar. Es bestehen Netzwerkprobleme, oder der Servercomputer mit Exchange wurde für Wartungsarbeiten heruntergefahren.
   bei Microsoft.Office.Interop.Outlook.MAPIFolder.get_Folders()
   bei SuiteCRMAddIn.BusinessLogic.EmailArchiving.GetMailFoldersHelper(Folders objInpFolders, IList`1 result)
Data:System.Collections.ListDictionaryInternal
HResult:-452722403
2017-07-21 08:45:54,355 | 17 | DEBUG | Auto-Archive iteration completed
2017-07-21 08:45:58,990 | 17 | WARN  | Anonymous thread 17 running as 'Daemon'.
2017-07-21 08:46:28,982 | 6  | WARN  | Anonymous thread 6 running as 'Daemon'.
2017-07-21 08:46:58,976 | 6  | WARN  | Anonymous thread 6 running as 'Daemon'.
2017-07-21 08:47:28,968 | 6  | WARN  | Anonymous thread 6 running as 'Daemon'.
2017-07-21 08:47:58,960 | 6  | WARN  | Anonymous thread 6 running as 'Daemon'.
2017-07-21 08:48:28,960 | 6  | WARN  | Anonymous thread 6 running as 'Daemon'.
2017-07-21 08:48:58,952 | 6  | WARN  | Anonymous thread 6 running as 'Daemon'.
2017-07-21 08:49:27,885 | 6  | WARN  | Anonymous thread 6 running as 'TS'.
2017-07-21 08:49:27,885 | 6  | DEBUG | TaskSyncing.SynchroniseAll not running because not enabled
2017-07-21 08:49:27,885 | 6  | WARN  | Anonymous thread 6 running as 'AS'.
2017-07-21 08:49:27,885 | 6  | DEBUG | AppointmentSyncing.SynchroniseAll not running because not enabled
2017-07-21 08:49:27,964 | 6  | WARN  | Anonymous thread 6 running as 'CS'.
2017-07-21 08:49:27,964 | 6  | DEBUG | ContactSyncing SynchroniseAll starting
2017-07-21 08:49:27,964 | 6  | DEBUG | Permissions cache miss
2017-07-21 08:49:27,964 | 6  | WARN  | Cannot detect access Contacts/export
2017-07-21 08:49:27,965 | 6  | DEBUG | ContactSyncing.SynchroniseAll not synchronising Contacts because export access is denied
2017-07-21 08:49:27,965 | 6  | DEBUG | ContactSyncing SynchroniseAll completed
2017-07-21 08:49:28,948 | 24 | WARN  | Anonymous thread 24 running as 'Daemon'.
2017-07-21 08:49:58,947 | 6  | WARN  | Anonymous thread 6 running as 'Daemon'.
2017-07-21 08:50:28,944 | 6  | WARN  | Anonymous thread 6 running as 'Daemon'.
2017-07-21 08:50:54,297 | 6  | WARN  | Anonymous thread 6 running as 'EM'.
2017-07-21 08:50:54,297 | 6  | DEBUG | Auto-Archive iteration started
2017-07-21 08:50:54,358 | 6  | ERROR | ThisAddIn.GetMailFolders
System.Runtime.InteropServices.COMException (0xF554011D): Microsoft Exchange ist nicht verfügbar. Es bestehen Netzwerkprobleme, oder der Servercomputer mit Exchange wurde für Wartungsarbeiten heruntergefahren.
   bei Microsoft.Office.Interop.Outlook.MAPIFolder.get_Folders()
   bei SuiteCRMAddIn.BusinessLogic.EmailArchiving.GetMailFoldersHelper(Folders objInpFolders, IList`1 result)
Data:System.Collections.ListDictionaryInternal
HResult:-179044067
2017-07-21 08:50:54,358 | 6  | DEBUG | Auto-Archive iteration completed
2017-07-21 08:50:58,952 | 25 | WARN  | Anonymous thread 25 running as 'Daemon'.
2017-07-21 08:51:28,953 | 6  | WARN  | Anonymous thread 6 running as 'Daemon'.
2017-07-21 08:51:58,952 | 6  | WARN  | Anonymous thread 6 running as 'Daemon'.
2017-07-21 08:52:28,963 | 6  | WARN  | Anonymous thread 6 running as 'Daemon'.
2017-07-21 08:52:58,963 | 6  | WARN  | Anonymous thread 6 running as 'Daemon'.
2017-07-21 08:53:28,963 | 6  | WARN  | Anonymous thread 6 running as 'Daemon'.
2017-07-21 08:53:58,961 | 6  | WARN  | Anonymous thread 6 running as 'Daemon'.
2017-07-21 08:54:27,865 | 6  | WARN  | Anonymous thread 6 running as 'AS'.
2017-07-21 08:54:27,865 | 6  | DEBUG | AppointmentSyncing.SynchroniseAll not running because not enabled
2017-07-21 08:54:27,865 | 6  | WARN  | Anonymous thread 6 running as 'TS'.
2017-07-21 08:54:27,865 | 6  | DEBUG | TaskSyncing.SynchroniseAll not running because not enabled
2017-07-21 08:54:27,958 | 6  | WARN  | Anonymous thread 6 running as 'CS'.
2017-07-21 08:54:27,958 | 6  | DEBUG | ContactSyncing SynchroniseAll starting
2017-07-21 08:54:27,958 | 6  | DEBUG | Permissions cache miss
2017-07-21 08:54:27,958 | 6  | WARN  | Cannot detect access Contacts/export
2017-07-21 08:54:27,958 | 6  | DEBUG | ContactSyncing.SynchroniseAll not synchronising Contacts because export access is denied
2017-07-21 08:54:27,959 | 6  | DEBUG | ContactSyncing SynchroniseAll completed
2017-07-21 08:54:28,974 | 27 | WARN  | Anonymous thread 27 running as 'Daemon'.
2017-07-21 08:54:58,974 | 6  | WARN  | Anonymous thread 6 running as 'Daemon'.
2017-07-21 08:55:28,973 | 6  | WARN  | Anonymous thread 6 running as 'Daemon'.
2017-07-21 08:55:54,344 | 6  | WARN  | Anonymous thread 6 running as 'EM'.
2017-07-21 08:55:54,344 | 6  | DEBUG | Auto-Archive iteration started
2017-07-21 08:55:56,446 | 6  | ERROR | ThisAddIn.GetMailFolders
System.Runtime.InteropServices.COMException (0x8394011D): Microsoft Exchange ist nicht verfügbar. Es bestehen Netzwerkprobleme, oder der Servercomputer mit Exchange wurde für Wartungsarbeiten heruntergefahren.
   bei Microsoft.Office.Interop.Outlook.MAPIFolder.get_Folders()
   bei SuiteCRMAddIn.BusinessLogic.EmailArchiving.GetMailFoldersHelper(Folders objInpFolders, IList`1 result)
Data:System.Collections.ListDictionaryInternal
HResult:-2087452387
2017-07-21 08:55:56,446 | 6  | DEBUG | Auto-Archive iteration completed
2017-07-21 08:55:58,985 | 28 | WARN  | Anonymous thread 28 running as 'Daemon'.
2017-07-21 08:56:28,984 | 6  | WARN  | Anonymous thread 6 running as 'Daemon'.
2017-07-21 08:56:58,982 | 6  | WARN  | Anonymous thread 6 running as 'Daemon'.
2017-07-21 08:57:28,982 | 6  | WARN  | Anonymous thread 6 running as 'Daemon'.

I thinks it’s a permission problem…
But I don’t know how to fix it…

Hello,

I have the same problem. Sync of conracts does not work.

Did you receive any updates on this?

Regards
Olaf