Problems with install

📩 Install & Upgrade Help
62

Made the changes, accessed the SuiteCRM install.php, still have errors, but now they’re more detailed; however, they are so long, I can’t copy and paste them here, nor can I upload an attachment with them in it. Let me see if I can c/p to a document and share.

The error starts off like this:

image
image892×693 28.1 KB

I c/p to Notepad++ which retains formatting without an IDE.

It still basically indicates the same error:

Where it’s trying to fetch graphql from, does not exist, because https://crm3.nordcybersecurity.com/public/api/graphql does not exist.

So what am I missing?

63

Hey @JoyceNord,

From the screenshot you’ve sent there it seems that there is an error reading from session. The server does not have access.


 m O_RDWR) failed: No such file or directory

image
image911×488 54.5 KB

64

Ok so how do I fix this?

It should definitely have permissions:

image
image1920×1045 252 KB

65
66

The directory that it can’t read is the session directory, in a zone that seems to be common to the entire server, which in a shared hosting is not going to be something you can set permission on. But it should “just work”.

Note that the error doesn’t say it’s a matter of permissions, it’s possible that the file just doesn’t exist anymore. Sessions sometimes get cleaned up, or the browser gets some broken cached reference (which could go away with simply a hard refresh, Ctrl-F5). For session errors I also often just try it on a different browser to see if the problem is the same or not.