Problems monitoring Inbound E-Mail folders and importing E-mails

SuiteCRM Forum - English Language
1

I have configured an inbound E-Mail account and it works correctly if I select INBOX as monitored folder. However, if I select any other monitored folder it doesn’t change anything: The only E-Mail folder for which the content is displayed remains the INBOX folder.

A second problem that I have is with importing E-mails: If I select that an E-mail is related to a Contact, everything is fine. However, if I select that the E-mail is related to an Account I can not find the E-mail any longer.

Any help is highly appreciated.

Thanks
Erhard

2

Erhard,

Did you resolve this? I have same (incorrect) behaviour, i.e. the specified “Monitored” folder is ignored and Suite imports my Inbox instead. (BTW, I’m v7.12.5)

Many thanks in advance for any assistance

Steve

3

Steve,

Sorry for the late reply. No, I didn’t manage to solve this.

Erhard

4

If you guys can try v7.13, this part of the code has been significantly reworked.

5

After upgrading to v7.13 inbound E-Mail is not working any longer: The test of the connection completes successfully but if I try to select the monitored folders the list is empty. Any suggestions what I should try?

Thanks
Erhard

1 Like
6

even i too facing same issue,… i couldn’t able to see the email folders… but i could see the folder with oauth configuration … but when i try for our own mail server it is not loading the files.

7

I’m having the same issue in this article. No solution so far there either.