Problem with cron running on a web server

💬 General Discussion
1

:frowning: Good Morning,

I have installed the Cron String in the Cron App on the web site but for some reason it still does not run.

Here is the link Sugarcrm created:

          • cd /home5/superis3/public_html/suitecrm/max; php -f cron.php > /dev/null 2>&1

Does any think of a way to fix the problem.

If you need I can get you access to the website data fields if you need to look around.

Thanks,

Dave

2

You should post the relevant lines from your php error log, to find out what’s the cause exactly.
One very common reason is because the php CLI (command line environment) - which is what this cron line in fact is interacting through - is running with possibly different environment/settings, missing some necessary linux security permissons/ownership, compared to the php web environment/settings (typically php-cgi or php-fgci).
But you should post your php error log lines just to see exactly what’s the reason for the error.

3

Good Morning,

Well it looks like I might have a couple of errors:

Is it possible you could look at the file and make some suggestions on how to repair the cron.php file.

Dave

4

Here is the error-log.txt

5 
[12-Oct-2014 19:00:04 America/Denver] PHP Fatal error:  require_once(): Failed opening required 'include/entryPoint.php' (include_path='.:/usr/php/54/usr/lib64:/usr/php/54/usr/share/pear') in /home5/superis3/public_html/suitecrm/max/cron.php on line 45

Is your web root folder public_html/suitecrm or public_html/suitecrm/max ?

Check the file exists public_html/suitecem/max/include/entryPoint.php

6

SuiteCRM is installed in the following directory:

public_html/suitecrm/max

Dave

8

My workaround to this cron issue:

  1. Edit your cron line to be :
curl http://www.yourserver.com/suitecrm/max/cron.php >/dev/null 2>&1
  1. Edit public_html/suitecrm/max/cronp.php.
    Comment out line 46 by putting two forward slashes in front of it :
 // sugar_die("cron.php is CLI only.");
  1. Save and done. It should work fine.
  2. Post back your results.
9

Sorry been out of town for a weeding. I will try that.

Dave