Problem upgrading from 7.9.x to 7.10.0

I have tried to upgrade suitecrm 7.9.xx (i have 2 instances, 7.9.11 and 7.9.14 running on ubuntu 16.04.01, Apache/2.4.18, PHP Version 7.0.25, MySQL version 5.7.21 ). However i get an error at the last stage of the upgrade wizzard (see attached screen shot) , the button “DONE” to finish the upgrade does not work.
you can also see new links appearing on the right (starting all with “+” signs) and on the left.

i have tried to go “Admin” to do a “repair” but here i find a strange behavior : almost all links do not work except that sometimes, depending on the scroll screen position, i can see when the mouse hovers over a given link that it gets activated (meaning i can click on). but even here, for example when i manage to get “Repair” activated when i reach the repair page, none of the repair links works.

all upper tool bar menus seem to work. i also tried to do manually a repair by using the link “index.php?module=Administration&action=repair” but it did not solve the problem. for example if i navigate to a module (contacts) i can see the list of contacts but cannot click on any of them to get to the detail view.

any hint?


Please try from a different computer, and a different brand of browser, just to rule out caching issues.

If the problem persists, try one of the simpler screens (I suggest “Admin” menu screen) and check your browser’s developer console for any errors while loading.

Also check your suitecrm.log and php_errrors.log for any ERROR or FATAL messages at the time those screens load.

Hi, thanks much for your answer.

i did try in another computer with a different brower but the problem is still there… i include the logs:

apache log:

[Wed Feb 21 13:14:21.452511 2018] [:error] [pid 5293] [client] PHP Warning: Declaration of SugarWidgetFieldName::displayList(&$layout_def) should be compatible with SugarWidgetField::displayList($layout_def) in /var/www/suitecrm/include/generic/SugarWidgets/SugarWidgetFieldname.php on line 46, referer:

[Wed Feb 21 13:14:21.452682 2018] [:error] [pid 5293] [client] PHP Warning: Declaration of SugarWidgetFieldId::queryFilterIs(&$layout_def) should be compatible with SugarWidgetReportField::queryFilterIs($layout_def) in /var/www/suitecrm/include/generic/SugarWidgets/SugarWidgetFieldid.php on line 51, referer:

suitecrm log :

Wed Feb 21 13:14:21 2018 [5293][a0f430d5-13bc-9a57-ebc9-480e1e00bb3c][ERROR] Unable to get proper side for link prospects_301aospects_ida
Wed Feb 21 13:14:21 2018 [5293][a0f430d5-13bc-9a57-ebc9-480e1e00bb3c][ERROR] Unable to get proper side for link prospects_301aospects_ida
Wed Feb 21 13:14:21 2018 [5293][a0f430d5-13bc-9a57-ebc9-480e1e00bb3c][ERROR] Unable to get proper side for link project_name_link
Wed Feb 21 13:14:21 2018 [5293][a0f430d5-13bc-9a57-ebc9-480e1e00bb3c][ERROR] Unable to get proper side for link project_name_link

any idea?

I have opened an Issue with your PHP errors:

But I am not sure that is the only problem you have.

First, please confirm that these errors appear in the logs at the time you’re facing the broken upgrade Wizard screen? If not, what steps do you take to make those errors appear in the log?

Then, please try to delete your “cache/themes” directory, it will get recreated and hopefully it will fix your broken CSS problem.

Another thing you can try is to do some repairs, but first in your browser turn off the styles (in Firefox, its menu View / Page Style / No style). This will remove all the CSS and SuiteCRM will look very weird, but usable, and you will be able to find the links and click on them, so you can do repairs.

Hi, thanks for following up.

yes i confirm the problem appeared and was logged at the last step of the upgrade. after that i did a repair but it did not solve it.

1- i tried to delete the “cache/themes” directory : Still same problem
2- i turned off styles in the browser and ran most “repair” menus : Still same problem.


1 Like

Yeah, i’m just upgrared : SuiteCRM-Upgrade-7.9.14-to-7.10 and got Wrong css … login page does not accept css, and got white blank page for Admin control… please find a tutorial for this bug! THANKS

If any of you guys wants to try giving your entire “cache” folder crazy permissions of 777, we could at least confirm whether this is caused by bad permissions. But please set them back to a more sane value afterwards, because 777 is very insecure.

1 Like

I’ll try Cmod floder as your deal…

Hello there, Surprised me, edit the config.php file and all come back again (white page gone)
Thank you @amariussi - someone can enter topic here:

'default_permissions' => 
  array (
    'dir_mode' => 1528,
    'file_mode' => 432,
    'user' => 'www-data',
    'group' => 'www-data',
1 Like

Please - if somebody has this same problem, and wants to apply the fix, run some diagnostics first so I can understand exactly what was broken, otherwise we can’t fix it.

A quick command to analyze permissions on a server is this:

tree -iudpf cache

There I’m only focusing on the cache folder, but you can also use it for the entire SuiteCRM tree, and then grep it for what you want (for example, “root” ownerships).

If you remove that “d” from the command, instead of showing you only directories, it will show you every single file also. This might be worth trying in this case.

1 Like


making the change in config.,php

'default_permissions' => 
  array (
    'dir_mode' => 1528,
    'file_mode' => 432,
    'user' => 'www-data',
    'group' => 'www-data',

did not solve my problem.

2/ i also noticed another problem, when i edit a meeting i do not see the usual lower part for inviting/searching contacts to invite to the meeting. my browser developer mode shows this error in this case :

Uncaught TypeError: Cannot read property 'value' of undefined
    at SugarWidgetSchedulerAttendees.init (sugar_grp_jsolait.js:121)
    at new SugarWidgetSchedulerAttendees (sugar_grp_jsolait.js:115)
    at SugarWidgetScheduler.display (sugar_grp_jsolait.js:103)
    at SugarWidgetScheduler.load (sugar_grp_jsolait.js:93)
    at SugarContainer.start (sugar_grp_jsolait.js:7)
    at YAHOO.util.YUILoader.onSuccess (index.php:1565)
    at YAHOO.util.YUILoader.loadNext (sugar_grp1.js?v=fNfI-3QW3VgC3E7n2z48IQ:872)
    at YAHOO.util.YUILoader.donext (sugar_grp1.js?v=fNfI-3QW3VgC3E7n2z48IQ:872)
    at c (sugar_grp1.js?v=fNfI-3QW3VgC3E7n2z48IQ:872)
    at f (sugar_grp1.js?v=fNfI-3QW3VgC3E7n2z48IQ:872)

3/ output of tree command is here:

sudo tree -iudpf cache
[drwxr-x--- www-data]  cache/backups
[drwxr-x--- www-data]  cache/cache
[drwxr-x--- www-data]  cache/cache/modules
[drwxr-x--- www-data]  cache/cache/modules/Schedulers
[drwxr-xr-x www-data]  cache/dashlets
[drwxr-xr-x www-data]  cache/diagnostic
[drwxr-xr-x www-data]  cache/diagnostic/87860206-5a19-14c8-2b28-5804bd2de922
[drwxr-xr-x www-data]  cache/htmlclean
[drwxr-xr-x www-data]  cache/htmlclean/CSS
[drwxr-xr-x www-data]  cache/htmlclean/HTML
[drwxr-xr-x www-data]  cache/htmlclean/URI
[drwxr-xr-x www-data]  cache/images
[drwxr-xr-x www-data]  cache/include
[drwxr-xr-x www-data]  cache/include/InlineEditing
[drwxr-xr-x www-data]  cache/include/javascript
[drwxr-xr-x www-data]  cache/jsLanguage
[drwxr-xr-x www-data]  cache/jsLanguage/Accounts
[drwxr-x--- www-data]  cache/jsLanguage/ACL
[drwxr-xr-x www-data]  cache/jsLanguage/ACLRoles
[drwxr-xr-x www-data]  cache/jsLanguage/Administration
[drwxr-xr-x www-data]  cache/jsLanguage/Alerts
[drwxr-xr-x www-data]  cache/jsLanguage/alk_Countries
[drwxr-xr-x www-data]  cache/jsLanguage/alk_Courts
[drwxr-xr-x www-data]  cache/jsLanguage/alk_DetentionCenter
[drwxr-xr-x www-data]  cache/jsLanguage/alk_GroupOfVictims
[drwxr-xr-x www-data]  cache/jsLanguage/alk_SecurityServices
[drwxr-xr-x www-data]  cache/jsLanguage/alk_Staff
[drwxr-xr-x www-data]  cache/jsLanguage/alk_Torturer
[drwxr-xr-x www-data]  cache/jsLanguage/alk_Victims
[drwxr-xr-x www-data]  cache/jsLanguage/alk_Violation
[drwxr-x--- www-data]  cache/jsLanguage/AM_ProjectTemplates
[drwxr-xr-x www-data]  cache/jsLanguage/AOK_KnowledgeBase
[drwxr-xr-x www-data]  cache/jsLanguage/AOK_Knowledge_Base_Categories
[drwxr-xr-x www-data]  cache/jsLanguage/AOR_Conditions
[drwxr-xr-x www-data]  cache/jsLanguage/AOR_Fields
[drwxr-xr-x www-data]  cache/jsLanguage/AOR_Reports
[drwxr-x--- www-data]  cache/jsLanguage/AOR_Scheduled_Reports
[drwxr-x--- www-data]  cache/jsLanguage/AOS_Contracts
[drwxr-xr-x www-data]  cache/jsLanguage/AOS_Invoices
[drwxr-xr-x www-data]  cache/jsLanguage/AOS_PDF_Templates
[drwxr-x--- www-data]  cache/jsLanguage/AOW_Actions
[drwxr-x--- www-data]  cache/jsLanguage/AOW_Conditions
[drwxr-x--- www-data]  cache/jsLanguage/AOW_Processed
[drwxr-x--- www-data]  cache/jsLanguage/AOW_WorkFlow
[drwxr-xr-x www-data]  cache/jsLanguage/Audit
[drwxr-x--- www-data]  cache/jsLanguage/Bugs
[drwxr-xr-x www-data]  cache/jsLanguage/Calendar
[drwxr-xr-x www-data]  cache/jsLanguage/Calls
[drwxr-xr-x www-data]  cache/jsLanguage/Campaigns
[drwxr-x--- www-data]  cache/jsLanguage/Cases
[drwxr-xr-x www-data]  cache/jsLanguage/Configurator
[drwxr-x--- www-data]  cache/jsLanguage/Connectors
[drwxr-xr-x www-data]  cache/jsLanguage/Contacts
[drwxr-xr-x www-data]  cache/jsLanguage/Currencies
[drwxr-x--- www-data]  cache/jsLanguage/DHA_PlantillasDocumentos
[drwxr-x--- www-data]  cache/jsLanguage/DocumentRevisions
[drwxr-xr-x www-data]  cache/jsLanguage/Documents
[drwxr-xr-x www-data]  cache/jsLanguage/EmailMan
[drwxr-xr-x www-data]  cache/jsLanguage/Emails
[drwxr-xr-x www-data]  cache/jsLanguage/Employees
[drwxr-xr-x www-data]  cache/jsLanguage/FP_Event_Locations
[drwxr-xr-x www-data]  cache/jsLanguage/FP_events
[drwxr-xr-x www-data]  cache/jsLanguage/Home
[drwxr-xr-x www-data]  cache/jsLanguage/Import
[drwxr-xr-x www-data]  cache/jsLanguage/InboundEmail
[drwxr-xr-x www-data]  cache/jsLanguage/jjwg_Areas
[drwxr-xr-x www-data]  cache/jsLanguage/jjwg_Maps
[drwxr-x--- www-data]  cache/jsLanguage/jjwg_Markers
[drwxr-xr-x www-data]  cache/jsLanguage/Leads
[drwxr-xr-x www-data]  cache/jsLanguage/Meetings
[drwxr-xr-x www-data]  cache/jsLanguage/MergeRecords
[drwxr-xr-x www-data]  cache/jsLanguage/ModuleBuilder
[drwxr-xr-x www-data]  cache/jsLanguage/Notes
[drwxr-xr-x www-data]  cache/jsLanguage/OAuthKeys
[drwxr-xr-x www-data]  cache/jsLanguage/Opportunities
[drwxr-xr-x www-data]  cache/jsLanguage/OutboundEmailAccounts
[drwxr-xr-x www-data]  cache/jsLanguage/Project
[drwxr-x--- www-data]  cache/jsLanguage/ProjectTask
[drwxr-x--- www-data]  cache/jsLanguage/Prospects
[drwxr-x--- www-data]  cache/jsLanguage/ResourceCalendar
[drwxr-x--- www-data]  cache/jsLanguage/SavedSearch
[drwxr-xr-x www-data]  cache/jsLanguage/Schedulers
[drwxr-xr-x www-data]  cache/jsLanguage/SecurityGroups
[drwxr-x--- www-data]  cache/jsLanguage/Spots
[drwxr-xr-x www-data]  cache/jsLanguage/Studio
[drwxr-xr-x www-data]  cache/jsLanguage/SugarFeed
[drwxr-xr-x www-data]  cache/jsLanguage/Tasks
[drwxr-xr-x www-data]  cache/jsLanguage/UpgradeWizard
[drwxr-xr-x www-data]  cache/jsLanguage/Users
[drwxr-xr-x www-data]  cache/layout
[drwxr-xr-x www-data]  cache/modules
[drwxrws--- www-data]  cache/modules/Accounts
[drwxrws--- www-data]  cache/modules/Accounts/language
[drwxrws--- www-data]  cache/modules/ACLActions
[drwxrws--- www-data]  cache/modules/ACLRoles
[drwxrws--- www-data]  cache/modules/Administration
[drwxrws--- www-data]  cache/modules/Administration/language
[drwxrws--- www-data]  cache/modules/Alerts
[drwxrws--- www-data]  cache/modules/Alerts/language
[drwxrws--- www-data]  cache/modules/AM_ProjectTemplates
[drwxrws--- www-data]  cache/modules/AM_ProjectTemplates/language
[drwxrws--- www-data]  cache/modules/AM_TaskTemplates
[drwxrws--- www-data]  cache/modules/AM_TaskTemplates/language
[drwxrws--- www-data]  cache/modules/AOBH_BusinessHours
[drwxrws--- www-data]  cache/modules/AOBH_BusinessHours/language
[drwxrws--- www-data]  cache/modules/AOD_Index
[drwxrws--- www-data]  cache/modules/AOD_Index/language
[drwxrws--- www-data]  cache/modules/AOD_IndexEvent
[drwxrws--- www-data]  cache/modules/AOD_IndexEvent/language
[drwxrws--- www-data]  cache/modules/AOK_KnowledgeBase
[drwxrws--- www-data]  cache/modules/AOK_KnowledgeBase/language
[drwxrws--- www-data]  cache/modules/AOK_Knowledge_Base_Categories
[drwxrws--- www-data]  cache/modules/AOK_Knowledge_Base_Categories/language
[drwxrws--- www-data]  cache/modules/AOP_Case_Events
[drwxrws--- www-data]  cache/modules/AOP_Case_Events/language
[drwxrws--- www-data]  cache/modules/AOP_Case_Updates
[drwxrws--- www-data]  cache/modules/AOP_Case_Updates/language
[drwxrws--- www-data]  cache/modules/AOR_Charts
[drwxrws--- www-data]  cache/modules/AOR_Charts/language
[drwxrws--- www-data]  cache/modules/AOR_Conditions
[drwxrws--- www-data]  cache/modules/AOR_Conditions/language
[drwxrws--- www-data]  cache/modules/AOR_Fields
[drwxrws--- www-data]  cache/modules/AOR_Fields/language
[drwxrws--- www-data]  cache/modules/AOR_Reports
[drwxrws--- www-data]  cache/modules/AOR_Reports/language
[drwxrws--- www-data]  cache/modules/AOR_Scheduled_Reports
[drwxrws--- www-data]  cache/modules/AOR_Scheduled_Reports/language
[drwxrws--- www-data]  cache/modules/AOS_Contracts
[drwxrws--- www-data]  cache/modules/AOS_Contracts/language
[drwxrws--- www-data]  cache/modules/AOS_Invoices
[drwxrws--- www-data]  cache/modules/AOS_Invoices/language
[drwxrws--- www-data]  cache/modules/AOS_Line_Item_Groups
[drwxrws--- www-data]  cache/modules/AOS_Line_Item_Groups/language
[drwxrws--- www-data]  cache/modules/AOS_PDF_Templates
[drwxrws--- www-data]  cache/modules/AOS_PDF_Templates/language
[drwxrws--- www-data]  cache/modules/AOS_Product_Categories
[drwxrws--- www-data]  cache/modules/AOS_Product_Categories/language
[drwxrws--- www-data]  cache/modules/AOS_Products
[drwxrws--- www-data]  cache/modules/AOS_Products/language
[drwxrws--- www-data]  cache/modules/AOS_Products_Quotes
[drwxrws--- www-data]  cache/modules/AOS_Products_Quotes/language
[drwxrws--- www-data]  cache/modules/AOS_Quotes
[drwxrws--- www-data]  cache/modules/AOS_Quotes/language
[drwxrws--- www-data]  cache/modules/AOW_Actions
[drwxrws--- www-data]  cache/modules/AOW_Actions/language
[drwxrws--- www-data]  cache/modules/AOW_Conditions
[drwxrws--- www-data]  cache/modules/AOW_Conditions/language
[drwxrws--- www-data]  cache/modules/AOW_Processed
[drwxrws--- www-data]  cache/modules/AOW_Processed/language
[drwxrws--- www-data]  cache/modules/AOW_WorkFlow
[drwxrws--- www-data]  cache/modules/AOW_WorkFlow/language
[drwxrws--- www-data]  cache/modules/Bugs
[drwxrws--- www-data]  cache/modules/Bugs/language
[drwxrws--- www-data]  cache/modules/Calendar
[drwxrws--- www-data]  cache/modules/Calendar/language
[drwxrws--- www-data]  cache/modules/Calls
[drwxrws--- www-data]  cache/modules/Calls/language
[drwxrws--- www-data]  cache/modules/Calls_Reschedule
[drwxrws--- www-data]  cache/modules/Calls_Reschedule/language
[drwxrws--- www-data]  cache/modules/CampaignLog
[drwxrws--- www-data]  cache/modules/Campaigns
[drwxrws--- www-data]  cache/modules/Campaigns/language
[drwxrws--- www-data]  cache/modules/CampaignTrackers
[drwxrws--- www-data]  cache/modules/Cases
[drwxrws--- www-data]  cache/modules/Cases/language
[drwxrws--- www-data]  cache/modules/Contacts
[drwxrws--- www-data]  cache/modules/Contacts/language
[drwxrws--- www-data]  cache/modules/Currencies
[drwxrws--- www-data]  cache/modules/DocumentRevisions
[drwxrws--- www-data]  cache/modules/Documents
[drwxrws--- www-data]  cache/modules/Documents/language
[drwxrws--- www-data]  cache/modules/DynamicFields
[drwxrws--- www-data]  cache/modules/EAPM
[drwxrws--- www-data]  cache/modules/EAPM/language
[drwxrws--- www-data]  cache/modules/EmailAddresses
[drwxrws--- www-data]  cache/modules/EmailMan
[drwxrws--- www-data]  cache/modules/EmailMarketing
[drwxrws--- www-data]  cache/modules/Emails
[drwxrws--- www-data]  cache/modules/Emails/language
[drwxrws--- www-data]  cache/modules/EmailTemplates
[drwxrws--- www-data]  cache/modules/EmailTemplates/language
[drwxrws--- www-data]  cache/modules/EmailText
[drwxrws--- www-data]  cache/modules/Employees
[drwxrws--- www-data]  cache/modules/Favorites
[drwxrws--- www-data]  cache/modules/Favorites/language
[drwxrws--- www-data]  cache/modules/FP_Event_Locations
[drwxrws--- www-data]  cache/modules/FP_Event_Locations/language
[drwxrws--- www-data]  cache/modules/FP_events
[drwxrws--- www-data]  cache/modules/FP_events/language
[drwxrws--- www-data]  cache/modules/Home
[drwxrws--- www-data]  cache/modules/Home/language
[drwxrws--- www-data]  cache/modules/Import
[drwxrws--- www-data]  cache/modules/Import_1
[drwxrws--- www-data]  cache/modules/Import_2
[drwxrws--- www-data]  cache/modules/InboundEmail
[drwxrws--- www-data]  cache/modules/InboundEmail/language
[drwxrws--- www-data]  cache/modules/jjwg_Address_Cache
[drwxrws--- www-data]  cache/modules/jjwg_Address_Cache/language
[drwxrws--- www-data]  cache/modules/jjwg_Areas
[drwxrws--- www-data]  cache/modules/jjwg_Areas/language
[drwxrws--- www-data]  cache/modules/jjwg_Maps
[drwxrws--- www-data]  cache/modules/jjwg_Maps/language
[drwxrws--- www-data]  cache/modules/jjwg_Markers
[drwxrws--- www-data]  cache/modules/jjwg_Markers/language
[drwxrws--- www-data]  cache/modules/Leads
[drwxrws--- www-data]  cache/modules/Leads/language
[drwxrws--- www-data]  cache/modules/Meetings
[drwxrws--- www-data]  cache/modules/Meetings/language
[drwxrws--- www-data]  cache/modules/MergeRecords
[drwxrws--- www-data]  cache/modules/Notes
[drwxrws--- www-data]  cache/modules/Notes/language
[drwxrws--- www-data]  cache/modules/OAuth2Clients
[drwxrws--- www-data]  cache/modules/OAuth2Clients/language
[drwxrws--- www-data]  cache/modules/OAuth2Tokens
[drwxrws--- www-data]  cache/modules/OAuth2Tokens/language
[drwxrws--- www-data]  cache/modules/OAuthKeys
[drwxrws--- www-data]  cache/modules/OAuthKeys/language
[drwxrws--- www-data]  cache/modules/OAuthTokens
[drwxrws--- www-data]  cache/modules/Opportunities
[drwxrws--- www-data]  cache/modules/Opportunities/language
[drwxrws--- www-data]  cache/modules/OutboundEmailAccounts
[drwxrws--- www-data]  cache/modules/OutboundEmailAccounts/language
[drwxrws--- www-data]  cache/modules/Project
[drwxrws--- www-data]  cache/modules/Project/language
[drwxrws--- www-data]  cache/modules/ProjectTask
[drwxrws--- www-data]  cache/modules/ProjectTask/language
[drwxrws--- www-data]  cache/modules/ProspectLists
[drwxrws--- www-data]  cache/modules/ProspectLists/language
[drwxrws--- www-data]  cache/modules/Prospects
[drwxrws--- www-data]  cache/modules/Prospects/language
[drwxrws--- www-data]  cache/modules/Relationships
[drwxrws--- www-data]  cache/modules/Releases
[drwxrws--- www-data]  cache/modules/Reminders
[drwxrws--- www-data]  cache/modules/Reminders/language
[drwxrws--- www-data]  cache/modules/Reminders_Invitees
[drwxrws--- www-data]  cache/modules/Reminders_Invitees/language
[drwxrws--- www-data]  cache/modules/Roles
[drwxrws--- www-data]  cache/modules/SavedSearch
[drwxrws--- www-data]  cache/modules/SavedSearch/language
[drwxrws--- www-data]  cache/modules/Schedulers
[drwxrws--- www-data]  cache/modules/SchedulersJobs
[drwxrws--- www-data]  cache/modules/SchedulersJobs/language
[drwxrws--- www-data]  cache/modules/SecurityGroups
[drwxrws--- www-data]  cache/modules/SecurityGroups/language
[drwxrws--- www-data]  cache/modules/Spots
[drwxrws--- www-data]  cache/modules/Spots/language
[drwxrws--- www-data]  cache/modules/SugarFeed
[drwxrws--- www-data]  cache/modules/SugarFeed/language
[drwxrws--- www-data]  cache/modules/SurveyQuestionOptions
[drwxrws--- www-data]  cache/modules/SurveyQuestionOptions/language
[drwxrws--- www-data]  cache/modules/SurveyQuestionResponses
[drwxrws--- www-data]  cache/modules/SurveyQuestionResponses/language
[drwxrws--- www-data]  cache/modules/SurveyQuestions
[drwxrws--- www-data]  cache/modules/SurveyQuestions/language
[drwxrws--- www-data]  cache/modules/SurveyResponses
[drwxrws--- www-data]  cache/modules/SurveyResponses/language
[drwxrws--- www-data]  cache/modules/Surveys
[drwxrws--- www-data]  cache/modules/Surveys/language
[drwxrws--- www-data]  cache/modules/Tasks
[drwxrws--- www-data]  cache/modules/Tasks/language
[drwxrws--- www-data]  cache/modules/TemplateSectionLine
[drwxrws--- www-data]  cache/modules/TemplateSectionLine/language
[drwxrws--- www-data]  cache/modules/Trackers
[drwxrws--- www-data]  cache/modules/UpgradeWizard
[drwxrws--- www-data]  cache/modules/UpgradeWizard/language
[drwxrws--- www-data]  cache/modules/UserPreferences
[drwxrws--- www-data]  cache/modules/Users
[drwxrws--- www-data]  cache/modules/Users/language
[drwxrws--- www-data]  cache/modules/vCals
[drwxr-xr-x www-data]  cache/pdf
[drwxr-xr-x www-data]  cache/Relationships
[drwxr-xr-x www-data]  cache/smarty
[drwxr-xr-x www-data]  cache/smarty/cache
[drwxr-xr-x www-data]  cache/smarty/configs
[drwxr-xr-x www-data]  cache/smarty/templates_c
[drwxr-x--- www-data]  cache/themes
[drwxrws--- www-data]  cache/themes/SuiteP
[drwxrws--- www-data]  cache/themes/SuiteP/css
[drwxrws--- www-data]  cache/themes/SuiteP/css/Dawn
[drwxrws--- www-data]  cache/themes/SuiteP/js
[drwxrws--- www-data]  cache/themes/SuiteP/modules
[drwxrws--- www-data]  cache/themes/SuiteP/modules/Meetings
[drwxr-xr-x www-data]  cache/upgrades
[drwxr-xr-x www-data]  cache/upgrades/temp
[drwxr-xr-x www-data]  cache/xml

To @pgr I may have made an incorrect comment, and fixing the Config file is just a minor step in the upgrade process, Chmod also needs to care, clear the browser cache, use the Quick Repair and Rebuild function, temporarily removing the “cache / themes / suitp” directory … I really did not understand all that, and it only works again after the upgrade. Thanks…

  • I am just a user (not IT or coder), PHP7.0 environment, Arvixe shared hosting (Apache server)

7.10.2, Debian 8, MySQL, PHP7.0

I see the same or similar error in the apache2 php_errors.log

[28-Mar-2018 19:01:36 Europe/Lisbon] PHP Warning: Declaration of SugarWidgetFieldName::queryFilterone_of($layout_def, $rename_columns = true) should be compatible with SugarWidgetFieldVarchar::queryFilterone_of(&$layout_def) in /var/www/suitecrm/include/generic/SugarWidgets/SugarWidgetFieldname.php on line 46
[28-Mar-2018 19:01:36 Europe/Lisbon] PHP Warning: Declaration of SugarWidgetFieldName::displayList(&$layout_def) should be compatible with SugarWidgetField::displayList($layout_def) in /var/www/suitecrm/include/generic/SugarWidgets/SugarWidgetFieldname.php on line 46
[28-Mar-2018 19:01:36 Europe/Lisbon] PHP Warning: Declaration of SugarWidgetFielduser_name::displayInput(&$layout_def) should be compatible with SugarWidgetFieldVarchar::displayInput($layout_def) in /var/www/suitecrm/include/generic/SugarWidgets/SugarWidgetFielduser_name.php on line 44
[28-Mar-2018 19:01:36 Europe/Lisbon] PHP Warning: Declaration of SugarWidgetFieldId::queryFilterIs(&$layout_def) should be compatible with SugarWidgetReportField::queryFilterIs($layout_def) in /var/www/suitecrm/include/generic/SugarWidgets/SugarWidgetFieldid.php on line 0

In my scenario this error seems to come up when I am creating a task with a regular user not with admin.
Admin user is working with no errors.

Using the regular user
When I create or edit a task if I enter a Relate To account or ContactName this information is not displayed in listview.
If I inline_edit the field, field comes up clear, then the information entered is correctely recorded and displayed in listview.

I created an issue for this

Are you stuck? These are supposedly just warnings, are they breaking your upgrade? They are easy to fix manually if it’s really necessary.

Annoying but not stuck!
We can still use the tasks.

You shouldn’t be seeing error messages on screen, but only in the logs.

You can turn them off with display_errors in php.ini

Yesterday i updated from 7.9 to 7.10. Everything was ok. But when i tried to make a changes in an existing invoice i have had message i have not permission to do that.
I changed permission of all files and folders to 755, then cash, cgi-bin, custom, data, include, modules, themes, upload, config_override.php ro 775.
Now my crm not working -see the picture attached.
I asked my hosting provider for backup file, but they have only one backup just after my problem is shown.
Please help me, how i can resolve this problem!

Did you set ownerships also? If you set it to the wrong user (like using www-data from the example without realizing it’s just an example), you break SuiteCRM…

You might just need a Quick Repair and Rebuild. You can also try other Repairs from that list.

Or you might delete your “cache/themes” directory, it will get recreated.

Thank you for your reply!
I tried to repair, also deleted cash/themes, but not any difference.

Do you know which user your web server is running under? Which web server do you have?

Please post the results of this command, given from the root of your SuiteCRM installation:

ls -al