Problem sending email marketing campaigns

šŸ’¬ General Discussion
1

Greetings,

I am having a problem sending email marketing campaigns. I created a campaign and set a Seed target list because I want to test how the email looks before sending it out to a broader audience.

Problem #1: At the end of campaign wizard. The button ā€œSend Marketing Email as Testā€ does nothing. It does not send any emails out. Why?
Problem #2: ā€œSending Mail at scheduled timeā€ works but I am unable to ā€œDelete test entriesā€ from the campaign status page after conclusion of the test. How do I delete test entries?

Version: Version 7.8.3. Sugar Version 6.5.24 (Build 509)

Thanks,
Imran

2

If you can do a full backup and then try upgrading to 7.8.10, that might helpā€¦ there have been many bug fixes since your versionā€¦

3

We cannot upgrade to the 7.8.10 due to the limitation of the default theme. We tried upgrading a while back but reverted because the theme is unusable with its large padding and spacing without an easy way to change the theme the one we find useful(Suite R).

Also, are you certain that the issue if fixed in latest (because you say ā€˜might helpā€™)?

4

7.8.10 still allows use of the old SuiteR theme. Itā€™s only the 7.9.x branch that is different.

Yes, I only said it might help. I donā€™t know of any thing specific that solves this, itā€™s impossible to keep track of everything that goes into so many versions.