Problem during install -shared hosted 8.6 -Siteground

📦 Install & Upgrade Help
1

HI,

I am hosting my suite cam on SiteGround. Suite Cam 8.6

once uploaded, the right permission granted, Running the my domain/public/
can immediately access to the install form.

unfortunel, I had a LBL_action_error>

aftyer checking tin the logs,

this nis what I found in the install.log:
[2025-01-30 15:38:13] install.log.ERROR:
[2025-01-30 15:38:13] install.log.ERROR: The SuiteCRM Title cannot be found. This is not a valid SuiteCRM Page.
[2025-01-30 15:38:13] install.log.ERROR: The url used for the call was: https://mydomain/
[2025-01-30 15:38:13] install.log.ERROR: The result of the call was:
[2025-01-30 15:38:13] install.log.ERROR: 403 - Forbidden | Access to this page is forbidden.
[2025-01-30 15:38:13] install.log.INFO: Running curl for Api
[2025-01-30 15:38:13] install.log.INFO: Calling Graphql api
[2025-01-30 15:38:13] install.log.ERROR:
[2025-01-30 15:38:13] install.log.ERROR: The result of the curl call to the graphql page was empty.
[2025-01-30 15:38:13] install.log.ERROR: The url used for the call was: https://mydomain/api/graphql
[2025-01-30 15:38:13] install.log.ERROR: The result of the call was:
[2025-01-30 15:38:13] install.log.ERROR: 404 - Not found | We searched the space, but we could not find the page you are looking for. [

in my suitecrm.log:
Thu Jan 30 15:39:56 2025 [36975][1][SECURITY] OutboundEmail::checkSavePermissions - not logged in - skipping check
Thu Jan 30 15:39:56 2025 [36975][1][FATAL] User update error: Temp User is not retrieved at ID 1, boolean given
Thu Jan 30 15:39:56 2025 [36975][1][FATAL] Email address save error
Thu Jan 30 15:40:00 2025 [36975][1][SECURITY] Invalid ext logger_file_ext : ‘’.
Thu Jan 30 15:40:00 2025 [36975][1][SECURITY] Setting logger_file_ext to ‘.log’.
Thu Jan 30 15:40:00 2025 [36975][1][SECURITY] Setting logger_file_name to ‘’.
Thu Jan 30 15:40:00 2025 [36975][1][SECURITY] Log file extension can’t be blank.
Thu Jan 30 15:40:00 2025 [36975][1][SECURITY] Setting logger_file_name to ‘’.
Thu Jan 30 15:40:00 2025 [36975][1][SECURITY] Log file extension can’t be blank.

What did I missed ?

2

looks like permission are not set properly. Also, clear symfony cache and check app token in the angular.

Did you installed all required PHP packages in the machine?

You can try by restarting your web server and php fpm.

3

Thank you for your answer.
It is not self hosted but shared histed.
Sorry for the confusion .

4

Shared hosted are always tricky one to work with.

Make sure your web server root set still /public directory.

There are topics in this forum related to it.

https://community.suitecrm.com/search?q=shared%20hosted

It is more difficult to work/make changes if you don’t have access to modify on your hosted server.

5

For the record, I used softaculous to proceed to the instal:
took 5 minutes, no painful at all. Straight and with no issue. Hope this trick helps more people.

6

How easy are platform upgrades in Bitnami installs these days? When I last checked a decade ago, it was not easy to upgrade PHP or MySQL at all (it wasn’t meant to be used like that)