Pre installation requirement shows rout access check warning

📦 Install & Upgrade Help
1

Halo everyone …
I have installed latest version v8.6 myaddress/install.php shows rout access check warning
Curl Request on Main Page
The SuiteCRM Title cannot be found. This is not a valid SuiteCRM Page.

and
Curl Request on Api
The result of the curl call to the graphql page was empty.
The result of the call was:
Database failure. Please refer to suitecrm.log for details.{“@context”:“/api/contexts/Error”,“@type”:“hydra:Error”,“hydra:title”:“An error occurred”,“hydra:description”:“Internal Server Error”}

when i proceed it shows
Database failure. Please refer to suitecrm.log for details.

Oops! An Error Occurred

The server returned a “500 Internal Server Error”.

2
1 Like
3

thank you for response … and sorry i might forget to mention that I have installed fresh version on AWS instance . there are curl warnings on install.PHP which i mentioned already …log says
ERROR: [] []
[2024-05-14 07:47:37] install.log.ERROR: The SuiteCRM Title cannot be found. This is not a valid SuiteCRM Page. [] []
[2024-05-14 07:47:37] install.log.ERROR: The url used for the call was: https://*******.com/ [] []
[2024-05-14 07:47:37] install.log.ERROR: The result of the call was: [] []
[2024-05-14 07:47:37] install.log.ERROR: Database failure. Please refer to suitecrm.log for details. An Error Occurred: Internal Server Error body { background-color: #fff; color: #222; font: 16px/1.5 -apple-system, BlinkMacSystemFont, “Segoe UI”, Roboto, “Helvetica Neue”, Arial, sans-serif; margin: 0; } .container { margin: 30px; max-width: 600px; } h1 { color: #dc3545; font-size: 24px; } h2 { font-size: 18px; }

Oops! An Error Occurred

The server returned a “500 Internal Server Error”.

Something is broken. Please let us know what you were doing when this error occurred. We will fix it as soon as possible. Sorry for any inconvenience caused.

[] []
[2024-05-14 07:47:37] install.log.INFO: Running curl for Api [] []
[2024-05-14 07:47:37] install.log.INFO: Calling Graphql api [] []
[2024-05-14 07:47:37] install.log.ERROR: [] []
[2024-05-14 07:47:37] install.log.ERROR: The result of the curl call to the graphql page was empty. [] []
[2024-05-14 07:47:37] install.log.ERROR: The url used for the call was: https://*****.com/api/graphql [] []
[2024-05-14 07:47:37] install.log.ERROR: The result of the call was: [] []
[2024-05-14 07:47:37] install.log.ERROR: Database failure. Please refer to suitecrm.log for details.{“@context”:“/api/contexts/Error”,“@type”:“hydra:Error”,“hydra:title”:“An error occurred”,“hydra:description”:“Internal Server Error”} [] []

4

I ma sorry for wasting time just found out my PHP version was 8.3 . I didn’t knew updated version could be a problem pretty odd to know …but problem solved with php8.1 and little bit php.ini update .thanks

5

Yeah! you need to refer this webpage to check out compatibility

1 Like
6

still didn’t work, already changed php to 8.1.

7

@soulspirits Also make sure Mysql , Apache and other campatibility according to matrix .

8

Dear SaqibR,
could you be so kind and share info what kind of modification of php.ini have you done?
I have the same issue and already tried everything and still has problems…
thansk a lot for your support

9

What are you tying to update in your system? What is your issue?

Once you make changes, you need to restart your php fpm

systemctl restart php8.2-fpm

10

Finally i have been installed suitecrm 8.8 and even conect with database…
but i have issue with theme. With some subpages everything looks ok but for example Admin or sharboard page i hve issue like there is no css impact.
How can i diagnoze this issue
thanks a lot
K.

11

Set the required permissions

If you are using the terminal you can do this by running:

find . -type d -not -perm 2755 -exec chmod 2755 {} \;

find . -type f -not -perm 0644 -exec chmod 0644 {} \;

find . ! -user www-data -exec chown www-data:www-data {} \;

chmod +x bin/console

Please have in mind that:

  • The user and group name (in the above example www-data ) needs to be replaced by the actual system user and group that your webserver runs under.

php ./bin/console cache:clear

12

THANK YOU - your advice bring nice solution…
All the best for you…
K.

13

wait, what?

Did it solve your UI issues?

14

yes, it solved my issue with UI

15

Hello. I have similar error trying to install SuiteCRM 8.8 on Centos 7 / Plesk server. I have this error;

An Error Occurred: Internal Server Error body { background-color: #fff; color: #222; font: 16px/1.5 -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; margin: 0; } .container { margin: 30px; max-width: 600px; } h1 { color: #dc3545; font-size: 24px; } h2 { font-size: 18px; }

Oops! An Error Occurred

The server returned a "500 Internal Server Error".

Something is broken. Please let us know what you were doing when this error occurred. We will fix it as soon as possible. Sorry for any inconvenience caused.

Any ideas?

16

Run the all commands mentioned by me

17

I did and i made install by Running the CLI installer.
I got two warnings:
One or More Failed Checks: The SuiteCRM Title cannot be found. This is not a valid SuiteCRM Page. Please refer to the logs/install.log
One or More Failed Checks: The result of the curl call to the graphql page was empty. Please refer to the logs/install.log
One or More Failed Checks: Please refer to the logs/install.log

I followed the procedure exactly but now when i go to instance url i get 500 Internal Server Error

And server log has this error:
AH01276: Cannot serve directory /var/www/vhosts/domen/crm.subbomen/: No matching DirectoryIndex (index.html,index.cgi,index.pl,index.php,index.xhtml,index.htm,index.shtml) found, and server-generated directory index forbidden by Options directive

18

What is your web server user? It could be different for you.

  • The user and group name (in the above example www-data ) needs to be replaced by the actual system user and group that your webserver runs under.
19

Yup did that also, it is a plesk serve so myuser:psacln
But I just realize something, on the same server I have one more test instalation of SuiteCRM 8.x and I have same error. It must be something with server configuration. I will check now, probably problem is not wit SuiteCRM 8 instalation.

20

Yes, definitely it is not issue with SuiteCRM. It is something on the server.

Make sure your web server, PHP and database services are running.