Pre installation requirement shows rout access check warning

📦 Install & Upgrade Help
1

Halo everyone …
I have installed latest version v8.6 myaddress/install.php shows rout access check warning
Curl Request on Main Page
The SuiteCRM Title cannot be found. This is not a valid SuiteCRM Page.

and
Curl Request on Api
The result of the curl call to the graphql page was empty.
The result of the call was:
Database failure. Please refer to suitecrm.log for details.{“@context”:“/api/contexts/Error”,“@type”:“hydra:Error”,“hydra:title”:“An error occurred”,“hydra:description”:“Internal Server Error”}

when i proceed it shows
Database failure. Please refer to suitecrm.log for details.

Oops! An Error Occurred

The server returned a “500 Internal Server Error”.

2
1 Like
3

thank you for response … and sorry i might forget to mention that I have installed fresh version on AWS instance . there are curl warnings on install.PHP which i mentioned already …log says
ERROR: [] []
[2024-05-14 07:47:37] install.log.ERROR: The SuiteCRM Title cannot be found. This is not a valid SuiteCRM Page. [] []
[2024-05-14 07:47:37] install.log.ERROR: The url used for the call was: https://*******.com/ [] []
[2024-05-14 07:47:37] install.log.ERROR: The result of the call was: [] []
[2024-05-14 07:47:37] install.log.ERROR: Database failure. Please refer to suitecrm.log for details. An Error Occurred: Internal Server Error body { background-color: #fff; color: #222; font: 16px/1.5 -apple-system, BlinkMacSystemFont, “Segoe UI”, Roboto, “Helvetica Neue”, Arial, sans-serif; margin: 0; } .container { margin: 30px; max-width: 600px; } h1 { color: #dc3545; font-size: 24px; } h2 { font-size: 18px; }

Oops! An Error Occurred

The server returned a “500 Internal Server Error”.

Something is broken. Please let us know what you were doing when this error occurred. We will fix it as soon as possible. Sorry for any inconvenience caused.

[] []
[2024-05-14 07:47:37] install.log.INFO: Running curl for Api [] []
[2024-05-14 07:47:37] install.log.INFO: Calling Graphql api [] []
[2024-05-14 07:47:37] install.log.ERROR: [] []
[2024-05-14 07:47:37] install.log.ERROR: The result of the curl call to the graphql page was empty. [] []
[2024-05-14 07:47:37] install.log.ERROR: The url used for the call was: https://*****.com/api/graphql [] []
[2024-05-14 07:47:37] install.log.ERROR: The result of the call was: [] []
[2024-05-14 07:47:37] install.log.ERROR: Database failure. Please refer to suitecrm.log for details.{“@context”:“/api/contexts/Error”,“@type”:“hydra:Error”,“hydra:title”:“An error occurred”,“hydra:description”:“Internal Server Error”} [] []

4

I ma sorry for wasting time just found out my PHP version was 8.3 . I didn’t knew updated version could be a problem pretty odd to know …but problem solved with php8.1 and little bit php.ini update .thanks

5

Yeah! you need to refer this webpage to check out compatibility

1 Like
6

still didn’t work, already changed php to 8.1.

7

@soulspirits Also make sure Mysql , Apache and other campatibility according to matrix .