Plain text E-MAIL becomes one line

Thank you for the wonderful system.

I have a question.

When displaying an email in the email module, there are no line breaks for plain text email.
For example

Sent message

Received message displayed

Is the email module interpreting it as an HTML message?

Please tell me how to fix it.

Ver: SuiteCRM 7.11.18

Hi, welcome to the Community! :tada:

Which email editor are you using? You can see this in your user’s profile, at the bottom. Is can be Mozaik, TinyMCE, or Direct HTML.

It’s likely that it’s some HTML vs plain text issue. If you enter <br> it will likely work. But it should work with simple line-breaks…

I’m sorry. I was lacking in explanation.

For example, someone uses Thunderbird to send a plain text email.
Then, Suite CRM receives the email.
Then the messages will be display one line by the Email module.

Ah, sorry, I was understanding properly, I should have read your text with more attention.

Then that sounds like a bug.

You might want to check on GItHub if there is an issue for this already, and if not, open one…

Thank you for your quick reply.
I’ll go to GitHub.