php zip

I am at the initial installation and have brought up the install.php page. The check routine complains that there’s no ZIP support yet I installed it with PHP. Can someone help me here please? Below is the message I get.

ZIP support not found: SuiteCRM needs ZIP support in order to process compressed files.

Normally this will be a setting in php.ini, or if you have CPanel you can enable the module in “PHP Modules” somewhere. Ask your hosting about it, if necessary.

I put in php.ini. Is that incorrect>

It depends. You need to check if you’re changing the correct php.ini (there can be more than one), it the value is becoming effective when php loads, if the “.so” file is being found, etc.

These are PHP configuration issues, you’re probably better off browsing Stack Overflow for solutions, or asking there…