PDF print HTTP error 500

💬 General Discussion
1

When selecting print to PDF from a quote I get an error of HTTp error 500. any ideas on why this would be happening. 7.10.4

2

Please check your logs:

suitecrm.log
php_errors.log

There might errors there at the time you try that operation.

3

I can get it to work fine on our own servers, but when I use our aws production one this error happens any thoughts

4

Then you should be checking the logs on the AWS server, they will tell you what is wrong.

5

[FATAL] SugarBean::populateDefaultValues $field_defs should be an array

this is the only error i get in the system logs

6

suitecrm.log i should have said

7

I don’t think that error is relevant, I’ve seen this a lot recently and I am convinced it’s a false positive.

What about the web server log? You might need to find out what it’s called, maybe php_errors.log or error.log.

All the PHP errors show up on that one.