I am having some issues during the installation. I am installing the latest SuiteCRM (v8) on a Windows server. Having some initial issues on the system check and getting through them one by one.
Right now though, I have an issue highlighted on the System Check in blue that is not allowing me forward. (I thought blue was a warning, but it is not allowing me to progress).
The issue I am seeing isā¦
PCRE library version: SuiteCRM needs PCRE library 7.0 or above to process Perl style of regular expression pattern matching.
I have no idea about Perl or PHP to resolve this properly. I have found the PCRE website and done a download, but it looks like I need to compile from source. Also, I donāt know where the required DLL would be placedā¦ would that be in my PHP folder? Perl folder? or somewhere in the SuiteCRM folder?
PCRE is a standard PHP library, and it is normally enabled by default. Look online for ways to enable (or if needed, to first install, and then enable) that PHP library in your stack.
Maybe upgrading PHP will get PCRE recognized and solve the problem.
If not, first make sure youāre looking at the correct phpinfo, if you got it from the command-line, thatās not the correct one. An easy way to get the one that affects the web server is to go to Admin / Diagnostics / phpinfo.
Thanks, that could be why I have the problem I guessā¦ however, I have just installed PHP 8.1.12 (hopefully, this has not killed anything else) and am having problems.
PHP Info was actually a web page that just calls phpinfo().
The problem I am having now isā¦
PHP Deprecated: Return type of Symfony\Component\HttpFoundation\Session\Attribute\AttributeBag::getIterator() should either be compatible with IteratorAggregate::getIterator(): Traversable, or the #[\ReturnTypeWillChange] attribute should be used to temporarily suppress the notice in C:\Websites\SuiteCRM\vendor\symfony\http-foundation\Session\Attribute\AttributeBag.php on line 134
PHP Deprecated: Return type of Symfony\Component\HttpFoundation\Session\Attribute\AttributeBag::count() should either be compatible with Countable::count(): int, or the #[\ReturnTypeWillChange] attribute should be used to temporarily suppress the notice in C:\Websites\SuiteCRM\vendor\symfony\http-foundation\Session\Attribute\AttributeBag.php on line 144
PHP Deprecated: Return type of Symfony\Component\HttpFoundation\Session\Session::getIterator() should either be compatible with IteratorAggregate::getIterator(): Traversable, or the #[\ReturnTypeWillChange] attribute should be used to temporarily suppress the notice in C:\Websites\SuiteCRM\vendor\symfony\http-foundation\Session\Session.php on line 131
PHP Deprecated: Return type of Symfony\Component\HttpFoundation\Session\Session::count() should either be compatible with Countable::count(): int, or the #[\ReturnTypeWillChange] attribute should be used to temporarily suppress the notice in C:\Websites\SuiteCRM\vendor\symfony\http-foundation\Session\Session.php on line 141
Again, I have very little knowledge of PHP so I donāt know what all this is.
After I sent the last reply, I re-read your message and went to the compatibility matrixā¦ though I am on Windows and it doesnāt mention Windows.
However, I downloaded an earlier version now of PHP (8.0.25) and I have the page running again now. However, when I press the proceed button, I just get a narrow pink line at the top with an x in itā¦ and that is all.
Now, I guess this might be my MySQL versionā¦ as I am currently running MySQL 5.6.48.0 (I think, though I really thought I was running 5.7).
Funny, I hadnāt noticed until now that Windows is simply not mentioned on the new v8 Compatibility Matrix
Although Iāve seen many people here in the Forums attempting that installation, and I guess at least some of them achieved success.
I donāt think there was any decision to drop Windows compatibility, but it is possible that it just isnāt tested enough yet and they decided they canāt vouch for it. Theyāre definitely not a Windows company, I can tell you that. I suppose if enough people out there install it and say it works, it might get back into the Matrix, but otherwiseā¦ not so sure.
I have now updated my MySQL to v8 (8.0.31 to be precise). I have put it on a different port to my existing MySQL.
(I am running the correct version of PHP now)
This is on Windows Server 2012 R2.
I have run the installer screen now, with the different port number, and I can see that tables have been created in the database. (I can also see that the tables were also created in the initial MySQL 5.6 database).
Sun Nov 20 14:40:59 2022 [7436][1][SECURITY] OutboundEmail::checkSavePermissions - not logged in - skipping check
Sun Nov 20 14:40:59 2022 [7436][1][FATAL] User update error: Temp User is not retrieved at ID 1, boolean given
Sun Nov 20 14:40:59 2022 [7436][1][FATAL] Email address save error
If it is any further helpā¦ I have opened the browser tools. My console is showingā¦
Using logging, I have narrowed down the fault to this line (above). Basicallyā¦
require DIR . ā/ā¦/ā¦/config.phpā;
There appears to be no config.php in the desired location (pretty sure it meansā¦ public/legacy/config.php)
So, what should be in config.php?
Should it be config_si.php that is shown below?
END EDIT 2:
EDIT:
Discovered it is not the Save function. I had put in some logging around line 622 of my copy of the User.php file. I accidentally broke it, which stopped the processing. When I looked at the install.log, it was missing the end bitsā¦ notablyā¦
(the last 3 lines), which suggests that the User.php Save actually continues and the process then continues with the three dots, enable sugarfeeds and creating workflow.
I have attempted to search github for āCreating WorkFlowā but cannot find that, so a bit stuck again.
I have seen in the database that the admin user exists.
END EDIT:
I am signed into the webserver as admin, so I donāt think it will be that. I have not got to a position to sign into the CRM yet, which means I have not had the ability to create users, so I canāt believe it is that.
I have had a look at both links. Now, I am a .NET (C#) developer, and am trying to understand the PHP side. From what I can see, the first link is what produces the error, but prior to the error, it calls the checkSMTPError that is in the second link.
As I am trying to read this, it appears that it is looking in the config for mail_smtpserver.
During the install process, I do not recall that the install page asked me for any SMTP settings, so it looks like it is asking for something that has not been asked for as yet.
I donāt even know where I can hack it to add the server settingsā¦ or even what other settings would be required (for example, my SMTP server requires a password).
In my public/legacy folder, which is where I found the install.log and suitecrm.log, are two other files that are generated / changed during the process. config.si.php and web.config.
The web.config just appears to have rules for redirects. The config_si.php is belowā¦ (editted to remove sensitive details)
Your installation seems very broken. If these things about SMTP configuration and admin users didnāt ring any bells for you, it wasnāt something you messed with, then I agree with you that the real problem is not likely to be there. I suspect you have some left-over problems from the previous failed installation attempts.
My recommendation would be to clean up completely and start over, with all the correct pieces of the stack in place, and hope everything goes well this time. If you can move to Linux, youāll probably have a much better experience with SuiteCRM, especially if itās SuiteCRM v8, in these early versions.
Ubuntu in WSL works well for SuiteCRM under Windows. Or, of course, in a full-blown VM.
My install was to a folder on a Windows server. I followed the install instructions. It was basically a copy out of the zip file, set folder permissions, then run the install. (It is SuiteCRM v8 that I downloaded)
I donāt know how to āstart overā, as when I attempt to just go to the web address to start over, it brings me back to the database config page.
I am running on a hosted server (i.e. it is my server at a hosting company). Trying to use a VM on here will not really work for me.
What should be in the config.php file?
Should I also have a config_si.php?
(I have noted that there is a lot of code that will generate PHP files, pretty much on the fly)
Got there eventually. Such a convoluted process. However, it still was not plain sailing and had to check other things.
In my caseā¦ I had toā¦
Create my folder and hook IIS up to it.
Extract all files from the zip into the folder.
Ensure I had the correct version of PHP and MySQL
Change permissions from my folder (in point 1). Permissions are: IUSR - full control and Users - full control.
Run the install. This eventually worked. (It failed first time, due to a timeout)
Login page. Try and login. Nopeā¦ didnāt work. Changed my password using SQL. Still didnāt work.
Checked the prod.log in Logs/Prod, found that no permissions to write to \Windows\Temp. Changed permissions for IUSR and Users to Read and Write for the \Windows\Temp directory.
Try to login. Yay!!!
Posting the above for anyone else having the issues that I was having.
EDIT:
I have left it moment, logged in, and have an errorā¦ any ideas?
