Password Manager in Admin blank screen

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1

Hi
7.11.21
My password manager is returning a blank screen. The logs show this line:
Unable to find SugarController:: PasswordManager

Looking at the apache2 logs, it references the passwords and an IMAP handler:
[Mon Aug 23 13:36:29.567309 2021] [php7:warn] [pid 3474] [client 73.131.173.30:49930] PHP Warning: include_once(/var/www/html/custom/modules/Administration/…/…/include/Imap/ImapHandlerFactory.php): failed to open stream: No such file or directory in /var/www/html/custom/modules/Administration/PasswordManager.php on line 48, referer: https://FUBAR.com/index.php?module=Administration&action=index
[Mon Aug 23 13:36:29.567353 2021] [php7:warn] [pid 3474] [client 73.131.173.30:49930] PHP Warning: include_once(): Failed opening ‘/var/www/html/custom/modules/Administration/…/…/include/Imap/ImapHandlerFactory.php’ for inclusion (include_path=’/var/www/html:/var/www/html/include/…:.:/usr/share/php’) in /var/www/html/custom/modules/Administration/PasswordManager.php on line 48, referer: https://FUBAR.com/index.php?module=Administration&action=index
[Mon Aug 23 13:36:29.568097 2021] [php7:error] [pid 3474] [client 73.131.173.30:49930] PHP Fatal error: Uncaught Error: Class ‘ImapHandlerFactory’ not found in /var/www/html/custom/modules/Administration/PasswordManager.php:153\nStack trace:\n#0 /var/www/html/include/MVC/View/SugarView.php(839): include_once()\n#1 /var/www/html/include/MVC/View/views/view.classic.php(69): SugarView->includeClassicFile()\n#2 /var/www/html/include/MVC/View/SugarView.php(226): ViewClassic->display()\n#3 /var/www/html/include/MVC/Controller/SugarController.php(435): SugarView->process()\n#4 /var/www/html/include/MVC/Controller/SugarController.php(375): SugarController->processView()\n#5 /var/www/html/include/MVC/SugarApplication.php(113): SugarController->execute()\n#6 /var/www/html/index.php(52): SugarApplication->execute()\n#7 {main}\n thrown in /var/www/html/custom/modules/Administration/PasswordManager.php on line 153, referer: https://FUBAR.com/index.php?module=Administration&action=index
[Mon Aug 23 13:51:29.542069 2021] [php7:notice] [pid 2852] [client 73.131.173.30:64022] PHP Notice: Undefined variable: jckl_options_defs in /var/www/html/custom/modules/Administration/Ext/Administration/administration.ext.php on line 68, referer: https://FUBAR.com/index.php?module=Administration&action=PasswordManager

Any thoughts on this?
Thanks
DM

2

I found that I hadn’t installed IMAP (and enabled it). Once I got that resolved - IMAP errors changed and the PasswordManager page is still blank.
New errors:

[Mon Aug 23 21:16:17.481968 2021] [php7:warn] [pid 3104] [client 73.131.173.30:62679] PHP Warning: include_once(/var/www/html/custom/modules/Administration/…/…/include/Imap/ImapHandlerFactory.php): failed to open stream: No such file or directory in /var/www/html/custom/modules/Administration/PasswordManager.php on line 48, referer: https://FUBAR.com/index.php?module=Administration&action=index
[Mon Aug 23 21:16:17.482041 2021] [php7:warn] [pid 3104] [client 73.131.173.30:62679] PHP Warning: include_once(): Failed opening ‘/var/www/html/custom/modules/Administration/…/…/include/Imap/ImapHandlerFactory.php’ for inclusion (include_path=’/var/www/html:/var/www/html/include/…:.:/usr/share/php’) in /var/www/html/custom/modules/Administration/PasswordManager.php on line 48, referer: https://FUBAR.com/index.php?module=Administration&action=index
[Mon Aug 23 21:16:17.497211 2021] [php7:error] [pid 3104] [client 73.131.173.30:62679] PHP Fatal error: Uncaught Error: Class ‘ImapHandlerFactory’ not found in /var/www/html/custom/modules/Administration/PasswordManager.php:153\nStack trace:\n#0 /var/www/html/include/MVC/View/SugarView.php(839): include_once()\n#1 /var/www/html/include/MVC/View/views/view.classic.php(69): SugarView->includeClassicFile()\n#2 /var/www/html/include/MVC/View/SugarView.php(226): ViewClassic->display()\n#3 /var/www/html/include/MVC/Controller/SugarController.php(444): SugarView->process()\n#4 /var/www/html/include/MVC/Controller/SugarController.php(375): SugarController->processView()\n#5 /var/www/html/include/MVC/SugarApplication.php(113): SugarController->execute()\n#6 /var/www/html/index.php(52): SugarApplication->execute()\n#7 {main}\n thrown in /var/www/html/custom/modules/Administration/PasswordManager.php on line 153, referer: https://FUBAR.com/index.php?module=Administration&action=index

3

Resolvedd - this was a custom code insert by a dev that had an incorrect path after we moved to a new server host. Modified path and password manager now runs.

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