Password Management area totally blank except for title

💬 General Discussion
1

Hi Folks,

I’ve just installed the SuiteCRM and trying to set up accounts for the people that will be using and adding to it.

I set up a new person, but can’t create a password for them. So I went to the “Password Management” section: Admin > Password Management, but the page is blank and there is no way to create any password preferences.

Any idea why this is and how I can fix this?

All help is much appreciated!

Jan

2

Hello,

Can you temporary set your apache configuration to display error on ? or check out the error_log.

3

The log files give this report. Any idea what to do about it?

PHP Warning: require_once(install/install_utils.php): failed to open stream: No such file or directory in /public_html/crm/modules/Configurator/Configurator.php on line 186: /public_html/crm/index.php
/public_html/crm/cache/jsLanguage/.htaccess pcfg_openfile: unable to check htaccess file, ensure it is readable and that ‘/public_html/crm/cache/jsLanguage/’ is executable
/public_html/crm/cache/jsLanguage/.htaccess pcfg_openfile: unable to check htaccess file, ensure it is readable and that ‘/public_html/crm/cache/jsLanguage/’ is executable
/public_html/crm/cache/jsLanguage/.htaccess pcfg_openfile: unable to check htaccess file, ensure it is readable and that ‘/public_html/crm/cache/jsLanguage/’ is executable
/public_html/crm/cache/jsLanguage/.htaccess pcfg_openfile: unable to check htaccess file, ensure it is readable and that ‘/public_html/crm/cache/jsLanguage/’ is executable

4

I did a full install of the latest version of SuiteCRM

Version 7.8.2

Sugar Version 6.5.24 (Build 509)

5

Found the problem!! :slight_smile:

I had deleted the “INSTALL” folder after the installation as I’m used to doing this with Joomla! - but this software needed the install folder to be able to create the password area.

All working now!! Yay!