This is something I’m surprised that never occurred to me until now. If you are for example viewing a Case Detail or Edit screen, and you are looking at a field with a value of “RED BRICK” and another users makes a change to that field, changing the value to “BLUE BRICK”. Then without refreshing your screen, you edit the field by adding the word LAYER, “RED BRICK LAYER” not know another user just changed the value to “BLUE BRICK”. So you overwrite “BLUE BRICK” with “RED BRICK LAYER” This would be especially possible for users that leave the detail screen open for long periods.
When you save a case file (or any other module file) does it writer all the field values to the DB for that record or only the fields that the values changed?
That’s a problem. Or, does Suite (Sugar) detect if a field has been updated since you viewed it and not let you overwrite it?