Outgoing mail problems in SuiteCRM

[Iban24]

Hello,

SUITECRM Version 7.8.22
Sugar Version 6.5.25 (Build 344)

I have a problem with the outgoing mail, the sending does not work and gives us this general error.

Error:SMTP connect() failed.

Troubleshooting · PHPMailer/PHPMailer Wiki

Checking the PHPMailer github, I have taken the PHP SCRIPT to test the mail sending.

From the sending SCRIPT, it works correctly but not from SUITECRM. Debugging I have not got any information. I always get that there is no outgoing mail server configured.

Thu Jan 27 12:40:39 2022 [19570][1][FATAL] SugarPHPMailer encountered an error: No se ha configurado un servicio de correo saliente para la cuenta de correo que está utilizando en Configuración >> Cuenta de Correo.

Any idea what could be happening?

[pgr]

You have just provided the Internet with your Gmail password.

You should change it really quickly.

[Iban24]

OK, I changed.

About the problem, do you know why the outgoing mail service is working at php script level but not from SUITECRM?

[pgr]

Try to compare with full SMTP logs obtained from within SuiteCRM:

SMTP otugoing email Test OK. then does not work

Thanks. In your logs, the message about the subpanel is a different thing - some custom subpanel you have that is not quite correct. About the email - If you uncomment these lines in the code, you will get additional information in the logs, which I think will be quite helpful for your case: This will put some more information in your logs to help you troubleshoot. You’re not authenticating correctly, the server is rejecting your user/password: I think there can two causes for this: S…

[DJuser]

your password will be visible to the internet in this forum, even though you edited your post - because the Forum allows us all to see the Edit History of your post.

So you do need to change your Gmail password anyway.

(you may already know the above - but it doesn’t harm to say it, so that other forum users understand).