Outbound email does not work with latst microsoft office 365 email

💬 General Discussion
1

Hi There;

We are using SuiteCRM Version 7.13.2
Sugar Version 6.5.25 (Build 344).

  1. We are unable to upgrade to latest version 8.
  2. The outbound email can not be linked with microsoft office 365. wonder if it is my configuration problem or the problem with this version.
  3. please indicate if latest version 8’s outbound email also has oAuth build in and support microsoft office 365 email.

Regards,

Jian Xu

2

The same is the case for me, I’m also using 7.13.0 and configured Microsoft office email as an inbound email and it’s working fine.

But not able to send an email nor able to configure outbound email. Can anyone help?

3

Hi @Muhammad

How did you get Suite to connect to 365? I have been trying for days now.

4

There’s lots of threads on here about setting up O365. I’ve done a bunch and it does work. What part of procedure are you gettting stuck at?

5

Hi and than you for the reply. I have both the inbound and outbound email working with MS365 however I am unable to get the bound email working. Every time I try I get this error:

Bounce

The error os clear and I have ensured I have both the Connection and mailbox type matching without success. I have tried both group for both and personal for both.

6

Thats a new one can you share a screenshot of your settings (with confidential stuff blurred out). Also when you say bound email, do you mean bounce email?

7

Hi and thanks again. I did find a reference to this error here:

Well… to answer your question with screenshots I deleted everything and started again and now it works… typical :slight_smile

Thanks for the replies anyway :slight_smile:

8

Do you have any blog or post on it?

So, if we add server and other details, will it work with SuiteCRM?

9

@rsp unfortunatly I don’t I don’t have an Azure envrionment myself so I can’t just shoot a video or take screen shots. I have notes with shots of client installs but can’t share those.

10

@pstevens sorry for misunderstanding. I do not want guideline with Azure environment.

I just want to know, can we use o365 email address in the email settings (outbound email) in the SuiteCRM 7.x? Do we have any doc available for it?

11

I’m not sure. You used to have to create an app password and allow outbound SMTP connections, but I’m thinking thats no longer allowed by Azure and outbound now requires Oauth. I haven’t done one in a while so I’m not current on it.

12

Thanks, do I need to follow the below steps?

  1. How to configure a Microsoft OAuth Provider :: SuiteCRM Documentation

Set Oauth for Microsoft 0365?

13

@rsp you’re charting new territory here. Please tell us how it goes.

14

I will share more info. Maybe I will create a new topic for it.

15

Has this issue been resolved? I am running SuiteCRM 7.14.9 and trying to set up inbound email for case creation and outbound email for system email, but have not been able to get it working. In my setup, I can successfully select monitored folders, but am not able to retrieve email or send email.