Our Suite suddenly stopped working

SuiteCRM Forum - English Language
1

Our Suite has been down since last night, and suddenly no one get use it ??

Our logs are showing…

Thu Mar 26 11:58:02 2020 [1438413][-none-][FATAL] Query Failed: SELECT id, name, symbol, conversion_rate FROM currencies WHERE status = ‘Active’ and deleted = 0: MySQL error 2027: Malformed packet
Thu Mar 26 11:58:02 2020 [1438413][-none-][FATAL] Unable to retrieve system settings Query Failed: SELECT category, name, value FROM config: MySQL error 2013: Lost connection to MySQL server during query
Thu Mar 26 11:59:01 2020 [1440207][-none-][FATAL] Query Failed: SELECT id, name, symbol, conversion_rate FROM currencies WHERE status = ‘Active’ and deleted = 0: MySQL error 2027: Malformed packet
Thu Mar 26 11:59:01 2020 [1440207][-none-][FATAL] Unable to retrieve system settings Query Failed: SELECT category, name, value FROM config: MySQL error 2013: Lost connection to MySQL server during query

2

Looks like a network intermittent problem.

Is your database server a different machine than your web server?

Check for faulty cables, faulty network cards. Run pings to the database server to see if it’s dropping packets.

It could also be something else interfering with the network stack - anti-virus software, firewalls…

3

Thanks for your prompt reply - will pass this on to our tech…