Opt out url does not work

Hello all,

I am trying to create an opt-out url by checking the respective checkbox and insert it to the email template (both actions are held under the Campaign module) but it doesn’t work.
The url formated is the following: index.php?entryPoint=removeme.
I have also tried this url: index.php?entryPoint=removeme&identifier= but it is obvious that a token is missing.

Thank you for any suggestions,


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What version is this? Can you reproduce the problem on the online demo?

i have the same error. if anyone can show the way

Best regards Gonçalo Marques

You need to help me help you :slight_smile:

Please read this


sorry my bad. i only reply in this topi because dont wanted to create a new one with the same subject, but next time i wont do it.

Best regards Gonçalo Marques


The version I use is 7.10.4.
Also, I cannot reproduce the scenario on the online demo because the “confirmed opt in” template is not available.

I have also tried this url: http://balrog/suitecrm/index.php?entryPoint=removeme&identifier={MESSAGE_ID}
but the only difference is that the message “You have elected to opt out of receiving emails.” is shown.
The url is not linked to a particular contact (id, email id, or something).

Thank you very much.


@pagibe perhaps it’s better if you open a new GitHub Issue with this. At least the “steps to reproduce” are clear enough, I hope one of the developers has a look at it…

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OK! Thank you very much!!!