Opt In email template field missing? 😱

[PowerQuest]

When I check the admin --> email settings --> opt in the template field is missing:

Is this intentional or a bug?

According the the documentation:

Confirmed Opt In

there should be a template field:

SuiteCRM version installed:

Kind regards
Powerquest

[pstevens]

You’ll find it in email templates module. It exists in my installation.

[PowerQuest]

Thank you pstevens for your reply.

But my point is that the field selector or dropdown(?) is missing as you can see in the first screenshot. It just a bunch of white space…

In the marked area, should there not be something to select?

Kind regards
PowerQuest

[pstevens]

Not for me. I would check that you actually have the template as shown in my previous screen shot. If that doesn’t help, then I’d confirm/reset your file permissions and see if that helps. Step 3 would be a quick repair and rebuild.

If none of that works login to the demo and see if the problem exists there. If it does, it’s a bug. If not, then there’s a config issue on your end (that’s my general troubleshooting procedure).

You also may want to select opt in, then save. then edit again and see if it shows up.

[PowerQuest]

Thanks pstevens.

I mean the last line that say’s “template:” Maybe I misunderstood something but in my logic it would not be blank space there?

Kind regards
PowerQuest

[pstevens]

No it’s the same field “Confirmed Opt-In Email Template” it just is too long to fit on one line.

[PowerQuest]

Ah that explains it!
A little bit confusing I think because it really looked like there should be something there, (at least in my mind).

Thank you so much for clarifying this @pstevens .

Kind regards
PowerQuest

[pgr]

well spotted…