odbc connections are working but install.php login mysql fails


I have a fedora workstation 30 running in hyper-v modus on a windows 10 host system.
On the fedora workstation suitecrm has been configured. 7.11.5 is the version of SuiteCRM.
from windows 10 to the mysql database, I can connect with the odbc connection see attachement 1
but both on my systems windows 10 and fedora I can’t connect to the db see attachement 2 and 3.

What am I doing wrong? What can block the connection?
Telnet ip_in_subnet 3306 accepts the connection…

HTTPD and MYSQLD services already several times restarted.

Thanks for your help.

Kind regards,

Stijn M.

Hi, welcome.

Maybe your install.log has additional information.

I would start by checking the PHP-Mysql connection. This depends on the installation of the necessary modules in PHP (mysqil) and enabling them in php.ini (restart web server afterwards).


the connections are ok. see output.png
code.png for the code

is it possible that the virtualhost gives a problem? possibility.png
hopefully you have another trick to help me out. :slight_smile:

kind regards,

Stijn M.

By the way, I confirm you should just use “localhost” instead of IP address on the server address. I see you did that in some of your screenshots.

Can you get your PHP error log? The one that is defined inside your php.ini, normally it’s called errors.log or php_errors.log

Is something there when the connect fails?


Could it be that my mysql version is way too new? see attachement. mysqlversion.png
i saw that the prerequisites are maybe a possibility that it’s failing. see printscreen 2.

kind regards,

Stijn Maris

That’s not supported yet, no. See https://docs.suitecrm.com/admin/compatibility-matrix/

There’s an Issue that you can track about this: https://github.com/salesagility/SuiteCRM/issues/7092

If you can get your technical errors from PHP log, and you see that your issue is still not mentioned there, please post a comment with your information. Thanks.

Ok downgraded to mysql 5.7, works fine now.