Notes not saved.

Dear All,

In accounts, history, when I create a note, after saving it does not appear in the page. If I go to view summary, I can see all the notes in the list.
What could be the problem?

Additional to this…if I close an open task in activities, it goes to history without any problem.

All ideas are welcome.


Which version are you running? I have a feeling this is a bug that was already fixed, but I’m not sure.

You can also try reproducing it on the live demo, to see if the problem is just in your system.

version 7.10.6
checked it in the demo surface, works fine
what could be wrong with my installation? should i try to do an update again? maybe i missed some warning.

I am trying to reinstall 7.10.6. Not sure about the correct procedure…

  • upgrade package downloaded

  • i go to admin, upgrade wizard

  • select the file and upload

  • i get this warning:
    Upgrade process will update some files but these files also exist in custom/ folder. Please review the changes before continuing:

    include/language/en_us.lang.php => custom/include/language/en_us.lang.php
    modules/Opportunities/metadata/listviewdefs.php => custom/modules/Opportunities/metadata/listviewdefs.php
    modules/Opportunities/metadata/editviewdefs.php => custom/modules/Opportunities/metadata/editviewdefs.php
    modules/Opportunities/metadata/detailviewdefs.php => custom/modules/Opportunities/metadata/detailviewdefs.php
    modules/Opportunities/metadata/SearchFields.php => custom/modules/Opportunities/metadata/SearchFields.php
    modules/Home/dashlets.php => custom/modules/Home/dashlets.php
    modules/Tasks/metadata/editviewdefs.php => custom/modules/Tasks/metadata/editviewdefs.php
    modules/Tasks/metadata/detailviewdefs.php => custom/modules/Tasks/metadata/detailviewdefs.php

After this I can not proceed with the upgrade, always asking to upload the package.

If you’re trying the upgrade from scratch, and you want a clean, empty system, you better delete the previous installation, and the previous database.

Your current behaviour seems to indicate something is confusing the installer, some left-over from the previous install. Those warning messages are just warnings, so they should not keep you from moving on…

Make sure you set the correct ownerships and permissions before starting the installation, according to installation guide. But you need to set the correct ownership to your web server user, don’t just copy-paste “www-data” if that’s not the correct user in your system.

Upgraded to 7.10.7, same result on history.

Generally when something is not saving I look for a error in the query, set to debug and check your logs for an error. There may be a mismatch in a field or a missing field in the query.