Hello,
You guys were fantastic about helping with my previous issue regarding links to records…I’ve fixed that issue thanks to your help, but now I have a few more.
First, When create and attach a document to a new note, and save record, the attachment is gone. There is no link, and no text.
Second, The publish date, when I edit this date (by double clicking the pencil) and save (by clicking the checkmark), that also does not save.
Running Suite CRM 8.5.0 on a private server
Interesting. Check your sugar and prod log files.
Do you have any errors in the browser’s console?
Hi RSP,
Thanks for the tip on looking into the logs. I’ve found the following:
Mon Feb 24 20:14:12 2025 [53983][a8688f36-4777-be45-6c6c-65aa9d74dbd1][FATAL] ERROR: There was an error during upload. Error code: 1 - UPLOAD_ERR_INI_SIZE - The uploaded file exceeds the upload_max_filesize directive in php.ini… The upload_maxsize is 30000000
So that would explain why it’s not attaching a file. I’ll work on that.
It doesn’t explain the not saving the updated date/time though…does it?
Thank you for your help!
Located in /etc/php/7.x/apache2 or /etc/php/7.x/fpm depending on your PHP version and server type. You can adjust the values as needed.
upload_max_filesize = 50M
post_max_size = 50M
Restart your server:
sudo service apache2 restart
OR
systemctl restart php7.x-fpm
systemctl restart nginx
If you’re using Apache, you may also have a .htaccess file in your web root folder.
php_value upload_max_filesize 50M
php_value post_max_size 50M
Yes, it is a different problem.
Making the suggested file size changes and rebooting the server fixed the upload problem. Thank you so much, RSL.
Any thoughts or suggestions for the date field not saving changes?
Is it in-build date created field? You can check it via Admin → Studio → Notes → fields
Yes, it’s a built in field. I could create my own if necessary, but there’s already 150 records worth a data in the notes module which uses this field. That being said, it’s only new records which might need to have this data updated, not the old ones.
Check the below location.
Studio > Notes > Fields
Also, check the layouts. It could be bug in the SuiteCRM.
When checking in Studio… “Enable Range Search”, “Audit” and “Inline Edit” boxes are checked. It is importable, and Duplicate Merge is Disabled.
Is there anything in particular that I should check for in Layouts?
Thank you again!
Are you trying to update the Date Created field in the UI. Maybe it is not allowed.
It’s the “Date Entered” field, and I renamed the label to “Publish Date”
I tried it on the demo website too. It does not allow to update it.
Username - will
Password - will
https://suite8demo.suiteondemand.com/#/notes/record/27d73e71-36d9-d065-ad96-67bceccd43c4?offset=1
Well that’s frustrating. I’ll have to create a field then.
Thank you for the help!
This SuiteCRM demo
https://www.softaculous.com/demos/SuiteCRM
… allows admin access, so you can use Studio.
You may have to wait a couple of minutes for it to spin up. Be patient.