I have discovered that I can no longer create email templates in HTML? When I try to edit my previously created email templates, opening the text box shows an email template different from the one I actually have open. I canāt edit or insert my signature. Everything is just text based. What on earth is going on here? Things that worked previously no longer work! I donāt understand why Iām still using SuiteCRM. This is beyond crazy!
Can someone please tell me what is going on here? Thank you.
Where do you see Tools > Source Code? I get no such menu. I am on Linux using Chrome but I booted up into Windows to see if that was the difference. I donāt see any such menu anywhere when I edit or create an email template.
That Insert button used to insert a variable into the editor window. It doesnāt do anything now. When I click it, it shows clicked (darker color) but nothing happens.
Youāre right about the āInsertā button. There is something weird going on here.
Your screenshot is missing the entire drag-and-drop block where you build the email.
Iām on SuiteCRM 7.7.6, theme SuiteR and I also donāt see that block until I press the āInsertā button. But then I see it and I can work with the template correctly.
Cameron, Iām on 7.7.6. My laptop is running 64 bit Linux Mint and Iām using Chrome. Iāve tried this on Firefox and even booted into Windows 7 and tried it on Chrome. Nothing. I recall the Insert button used to insert a variable into the email template editor where the cursor was. Now it doesnāt do anything for me. I definitely donāt get the kind of window your screenshot shows.
pgr, are you running Windows? What browser? Iām on 7.7.6, too. I donāt see anything in logs except for some shared PHP library not opening:
[08-Nov-2016 10:06:30 America/Chicago] PHP Warning: PHP Startup: Unable to load dynamic library ā/opt/php54/lib/php/extensions/no-debug-non-zts-20100525/ixed.5.4.linā - /opt/php54/lib/php/extensions/no-debug-non-zts-20100525/ixed.5.4.lin: cannot open shared object file: No such file or directory in Unknown on line 0
Ok, I understand the behaviour on my machine now. The menu with all the buttons only shows when the cursor is inside the template editor block. Since the āInsertā button inserts text like $account_name and moves the cursor in there, it makes the buttons appear.
So, I donāt think I have any bugs here. Iām using Firefox on Windows. Server is Ubuntu 16.04 with PHP 7.0.
If the Repair and Rebuid doesnāt fix it, I would really check permissions if I were you, and also the browser error console - there could be clues there.
Ok I was looking in the Admin menu, changing to SuiteP from the user settings has totally messed up my screen now. Thereās no CSS formatting or anything, just text. I canāt see any way to change the theme back to SuiteR.
Iāve done repair/rebuild several times but no change. Now I canāt figure out how to get back to SuiteR theme. This is what the SuiteP theme looks like on Chrome in Linux Mint.
Ok, I looked at the Chrome console and saw a bunch of permission denied messages. I re-ran chmod according to the install doc and it seems to be working now. Both themes show the toolbar and the insert works! Iām going to test this with my existing HTML templates. I do like the SuiteP theme! Didnāt see that one till now.
Works now after resetting permissions. How is it that permissions get messed up when upgrading to a newer version? Why not have permissions setting as part of the upgrade process at the end?
