No CSS style after ugrade from sugarcrm

SuiteCRM Forum - English Language Installation & Upgrade Help
1

I had an instance of SugarCRM CE 6.5.16 on a Debian Wheezy Server running Nginx + mysql. Everything worked ok
I decided to upgrade my Sugar to SuiteCRM so I downloaded the SuiteCRM-Upgrade-6.5.x-to-7.0.2.zip package

After that, I set the permissions in this way:

sudo chown -R www-data:www-data /WEBROOT/PATH
sudo chmod -R 755 /WEBROOT/PATH
sudo chmod -R 775 cache custom modules themes data upload config_override.php

And then I used the upgrade wizard from Admin menu in SugarCRM to upgrade the system
Everything seemed ok during the upgrading but the CSS Style dissapeared on the last upgrading step

Now I can access to the new upgraded system but my CRM hasnt CSS Style

What could I do wrong ?

2

try setting the permissions again post upgrade.

3

I have just to do that and it did not solve it. SuiteCRM is still without CSS

4

go into the themes folder and check what folders are within it

5

I paste ls output:

root@pipecrm:/usr/share/nginx/www/SugarCE-Full-6.5.16themes# ls -la
total 24
drwxrwxr-x 6 www-data www-data 4096 jun 23 20:50 .
drwxr-xr-x 24 www-data www-data 4096 jun 23 20:50 …
drwxrwxr-x 7 www-data www-data 4096 oct 20 2013 default
drwxrwxr-x 6 www-data www-data 4096 nov 27 2013 SpecINFO_Blue
drwxrwxr-x 6 www-data www-data 4096 oct 20 2013 Sugar5
drwxrwsr-x 6 www-data www-data 4096 jun 23 20:50 Suite7
root@pipecrm:/usr/share/nginx/www/SugarCE-Full-6.5.16/themes# ls -la Suite7/
total 56
drwxrwsr-x 6 www-data www-data 4096 jun 23 20:50 .
drwxrwxr-x 6 www-data www-data 4096 jun 23 20:50 …
drwxrwsr-x 2 www-data www-data 4096 jun 23 20:50 css
drwxrwsr-x 2 www-data www-data 28672 jun 23 20:50 images
drwxrwsr-x 2 www-data www-data 4096 jun 23 20:50 js
-rwxrwxr-x 1 www-data www-data 2167 jun 23 20:50 layout_utils.php
-rwxrwxr-x 1 www-data www-data 2299 jun 23 20:50 themedef.php
drwxrwsr-x 2 www-data www-data 4096 jun 23 20:50 tpls

6

if you can access you user profile without css try going in there and changing you theme, otherwise try temporarily moving sugar5 and SpecINFO_Blue out of the themes folder and see if that makes any difference

7

Hi Matt,

I moved all folder themes out of the “theme” folder and the result is the same.
I tried change the theme from the admin menu and nothing happens. I Attached image of theme menu

I have tried with others browsers and the result is always the same, no css

if you look the permissions I sent in previous posts , you can see Suite7 folder has the setgid active while the other folders havent

drwxrwxr-x 6 www-data www-data 4096 oct 20 2013 Sugar5
drwxrwsr-x 6 www-data www-data 4096 jun 23 20:50 Suite7

Could it be the problem?

Thanks for your quick help

8

Any new idea about what it can happen on my system?

9

Something weird hapens with the Suite7 theme folder.

If I have this folder inside theme folders , css styles no works properly (This is the output)

/usr/share/nginx/www/sugarcrm/themes# ls
default SpecINFO_Blue Sugar5 Suite7

If I try to modify the default theme, the system does not respond to the order

But if I remove o even I rename the Suite7 folder , then css works properly and I can select my previous theme (Here is the output):

/usr/share/nginx/www/sugarcrm/themes# ls
default SpecINFO_Blue Sugar5 Suite7_theme

So the workaround that works for me is to remove this folder

Does anyone know what could be the reason of this behaviour?