A recently migrate my website. I made a full backup of my website, including SuiteCRM (db and ftp).
I then restore the db into the new db and modified the config.php to let SuiteCRM to have access to the new db.
Unfortunately, when I want to access the index.php, no error but nothing is displayed on the screen. What I have is the grey background, Favicon and the title next to the favicon. That’s it :
Yes, I made a copy of all files on the old FTP and paste them into the new FTP. I’m actually using the version 7.9.4 according to suitecrm_version.php
How can I do/check that point ? (I’m not an IT guy but understand a bit)
I find it very strange that you don’t have any errors in your logs. Nothing? Are they getting written to, do you have recent messages, even if they are not FATALs?
MySQL said:
#1050 - Table 'accounts' already exists
I can now see that all accounts are restored and well there, but the contacts are missing. Is this a compatibility issue because my backup was with the 7.9.4 version and now I’m running the 7.10 ?
Attention - it is strongly unadvised to try and migrate data between different versions of SuiteCRM. If you have a 7.9.4 backup, you need to do a fresh install of that same version, then finish the migration, and only then upgrade.
Otherwise your data structures won’t match.
So - migration is one thing, upgrade is another, mixing the two is never a good solution.
I don’t have a php_errors.log file (or this one is not in the source path).
In suitecrm.log I have something from this morning, when I tried the repair function :
Sat Mar 10 09:07:59 2018 [91650][c4b133d4-1d26-cf05-b6ad-59a3c1210cad][FATAL] ERROR: rmdir_recursive(): argument cache/themes/SuiteP/modules is not a file or a dir.
Keep searching for your web server log. It might be called errors.log. Look in your Apache configuration, or whatever your web server is, and see to which file it writes PHP errors.
That particular fatal error in suitecrn.log is something I’ve seen a million times, I’m still not sure what it means, or if it even means anything significant…