New users don't have password... user_hash=NULL

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1

Hello.
I have problem. New users who created from admin, don’t have password, in DB user_hash=NULL.
If i change password from command line, all good:
UPDATE users SET user_hash = MD5(‘SECRET_PASSWORD’) WHERE user_name = ‘USERNAME’;
But in web interface from admin, passwords wont changed.
If i try change admin password from web, nothing happend, password not change.
If i create new user and write password to him from web, then in DB i see: user_hash=NULL.

SuiteCRM 7.11.0
PHP 7.3
PS: Sorry for my English.

2

There is a link to gitHub with a patch for this error in the following forum thread:
https://suitecrm.com/suitecrm/forum/feedback/21522-bugs-in-7-11-0-users

3

After i update Users.php file i see in logs, new password write to DB but “Hook called: Users::before_save” and DB overwritten with old password:

Mon Jan 21 08:58:08 2019 [793][1][INFO] Query:UPDATE users SET user_hash=’$1$d7n0HYTa$ybyonFZOnpozC7wUnj2Fw.’, system_generated_password=‘0’, pwd_last_changed=‘2019-01-21 06:58:08’ where id=‘6f0b2505-a85f-d607-9370-5c432121f80e’
Mon Jan 21 08:58:08 2019 [793][1][INFO] Query Execution Time:0.00081181526184082
Mon Jan 21 08:58:08 2019 [793][1][DEBUG] Widget not found, so it should be an update and not a create
Mon Jan 21 08:58:08 2019 [793][1][INFO] Query:SELECT email_address_id FROM email_addr_bean_rel eabr WHERE eabr.bean_id = ‘6f0b2505-a85f-d607-9370-5c432121f80e’ AND eabr.bean_module = ‘Users’ AND eabr.deleted=0
Mon Jan 21 08:58:08 2019 [793][1][INFO] Query Execution Time:7.8916549682617E-5
Mon Jan 21 08:58:08 2019 [793][1][DEPRECATED] Formatting correction: Users->date_entered had formatting automatically corrected. This will be removed in the future, please upgrade your external code
Mon Jan 21 08:58:08 2019 [793][1][DEPRECATED] Formatting correction: Users->date_modified had formatting automatically corrected. This will be removed in the future, please upgrade your external code
Mon Jan 21 08:58:08 2019 [793][1][DEBUG] Hook called: Users::before_save
Mon Jan 21 08:58:08 2019 [793][1][INFO] Query:UPDATE users
SET user_name=‘test’,user_hash=‘NULL’,system_generated_password=0,pwd_last_changed=NULL,authenticate_id=NULL,sugar_login=1,first_name=NULL,last_name=‘test’,is_admin=0,external_auth_only=0,receive_notifications=1,description=NULL,date_modified=‘2019-01-21 06:58:08’,modified_user_id=‘1’,created_by=‘1’,title=NULL,photo=NULL,department=NULL,phone_home=NULL,phone_mobile=NULL,phone_work=NULL,phone_other=NULL,phone_fax=NULL,status=‘Active’,address_street=NULL,address_city=NULL,address_state=NULL,address_country=NULL,address_postalcode=NULL,portal_only=0,show_on_employees=1,employee_status=‘Active’,messenger_id=NULL,messenger_type=NULL,reports_to_id=’’,is_group=0,factor_auth=0,factor_auth_interface=NULL
WHERE users.id = ‘6f0b2505-a85f-d607-9370-5c432121f80e’ AND deleted=0

4

Everything is good i just put the patch wrong. Now all good, this post help me:
https://github.com/salesagility/SuiteCRM/pull/6780

Here:
Dillon-Brown added some commits 3 days ago
Fixed #5414 - Password is not saving 007d953
Fix user save e683e66
Fix user save 9f1df49

5

Good morning, I have the same problem but I do not understand how to download / run the suggested patch.
Could you help me?
Thank you

Sergio Grazioli