New PDFs Ver 7.15.2

💬 General Discussion
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1

I have always stored the logo image on my PDF templates here: custom/themes/default/images/company_logo.png

This has always worked. In fact it works in the PDF template and displays properly. However, when trying to print (create) the PDF no logo is displayed in the PDF.

I notice there was some work done with the PDF’s. Is there some new location to store images or anything that anyone is aware of? Or is it just not handling images properly?

PS - Yes I reset my file ownerships and permissions after the upgrade.

2

I’m getting this in the error log. Still troubleshooting, not sure if they are related, but they seem to occur together. Why would the PDF distiller, be using SOAP?

Wed Aug 5 2026 at 18:00:21 [355584][1][SECURITY] Invalid external host URL: custom/themes/default/images/company_logo.png
Wed Aug 5 2026 at 18:00:22 [355690][1][SECURITY] SoapHelperWebServices->checkQuery - query parameter blocked by disable_v4_api_query_where: accounts.date_modified >= ‘2026-08-05T17:00:15+00:00’ AND accounts.date_modified <= ‘2026-08-05T18:00:15+00:00’

3

Ok after some trial and error, using the full url: https://mysutiecrminstall.com/custom/themes/default/images/company_logo.png seems to work. Not sure if this is intended or an over sight. a relative url like: custom/themes/default/images/company_logo.png that worked previously no longer works.

4

It should work with related url.

custom/themes/default/images/company_logo.png

If you block the outside access of CRM, then it will take lots of minutes to download your PDFs.