New installtion - case update doesn't work

💬 General Discussion
1

New installation, created case and worked but case update doesn’t seem to show up in the case, how to debug this?

Version 7.9.2
Sugar Version 6.5.24 (Build 509)

2

There is a known issue affecting all “html” fields and i think that might be one.

Wait for 7.9.5 or install 7.9.4 and apply this fix and then tell us how it went.

If it doesn’t work… I’ve seen Case updates failing because their required logic_hook wasn’t firing. But was caused by botched installs or upgrades from old versions of SuiteCRM. If you just did a fresh install, and it completed successfully, I don’t know what could be wrong…

3

Upgraded to 7.9.4 and installed the mentioned fix, still not fixed, no updates showing up

4

Any one has this issue with latest 7.9.4 release where you can create case and change description but not the update the case.

5

When I write to case update window and click save, nothing changes when the it is done with save.

suitecrm.log
nothing

apache2 error.log

[Sat Jul 29 07:14:19 2017] [debug] mod_deflate.c(700): [client ] Zlib: Compressed 0 to 2 : URL /index.php, referer: http://www.suitecrm.avior.com/index.php?module=Cases&action=DetailView&record=b5430eb6-137d-d11f-cce9-597c7aef62bb
[Sat Jul 29 07:14:19 2017] [error] [client ] PHP Notice: Undefined index: securitysuite_popup_select in /var/www/suitecrm/include/EditView/EditView2.php on line 918, referer: http://www.suitecrm.avior.com/index.php?module=Cases&action=DetailView&record=b5430eb6-137d-d11f-cce9-597c7aef62bb
[Sat Jul 29 07:14:20 2017] [debug] mod_deflate.c(700): [client ] Zlib: Compressed 213766 to 20523 : URL /index.php, referer: http://www.suitecrm.avior.com/index.php?module=Cases&action=DetailView&record=b5430eb6-137d-d11f-cce9-597c7aef62bb
[Sat Jul 29 07:14:20 2017] [debug] mod_deflate.c(700): [client ] Zlib: Compressed 11763 to 2293 : URL /index.php, referer: http://www.suitecrm.avior.com/index.php?module=Cases&action=DetailView&record=b5430eb6-137d-d11f-cce9-597c7aef62bb
[Sat Jul 29 07:14:20 2017] [error] [client ] PHP Notice: Undefined index: securitysuite_popup_select in /var/www/suitecrm/include/EditView/EditView2.php on line 918, referer: http://www.suitecrm.avior.com/index.php?module=Cases&action=DetailView&record=b5430eb6-137d-d11f-cce9-597c7aef62bb
[Sat Jul 29 07:14:21 2017] [debug] mod_deflate.c(700): [client ] Zlib: Compressed 213766 to 20524 : URL /index.php, referer: http://www.suitecrm.avior.com/index.php?module=Cases&action=DetailView&record=b5430eb6-137d-d11f-cce9-597c7aef62bb
[Sat Jul 29 07:14:22 2017] [debug] mod_deflate.c(700): [client ] Zlib: Compressed 12 to 14 : URL /index.php, referer: http://www.suitecrm.avior.com/index.php?action=Login&module=Users

[Sat Jul 29 07:14:31 2017] [debug] mod_deflate.c(700): [client ] Zlib: Compressed 26 to 28 : URL /index.php, referer: http://www.suitecrm.avior.com/index.php?module=Users&action=Login&loginErrorMessage=LBL_SESSION_EXPIRED
[Sat Jul 29 07:14:32 2017] [debug] mod_deflate.c(700): [client ] Zlib: Compressed 26 to 28 : URL /index.php, referer: http://www.suitecrm.avior.com/index.php?module=Users&action=Login&loginErrorMessage=LBL_SESSION_EXPIRED
[Sat Jul 29 07:14:32 2017] [debug] mod_deflate.c(700): [client ] Zlib: Compressed 26 to 28 : URL /index.php, referer: http://www.suitecrm.avior.com/index.php?module=Users&action=Login&loginErrorMessage=LBL_SESSION_EXPIRED
[Sat Jul 29 07:14:37 2017] [debug] mod_deflate.c(700): [client ] Zlib: Compressed 26 to 28 : URL /index.php, referer: http://www.suitecrm.avior.com/index.php?module=Cases&action=DetailView&record=b5430eb6-137d-d11f-cce9-597c7aef62bb
[Sat Jul 29 07:14:58 2017] [debug] mod_deflate.c(700): [client ] Zlib: Compressed 26 to 28 : URL /index.php, referer: http://www.suitecrm.avior.com/index.php?action=ajaxui
[Sat Jul 29 07:15:23 2017] [debug] mod_deflate.c(700): [client ] Zlib: Compressed 12 to 14 : URL /index.php, referer: http://www.suitecrm.avior.com/index.php?action=Login&module=Users
[

apache2 access.log

6

The only thing I did after successful installation was tried to add fields to account industry pull down, but deleted them later when it didn’t work.

7

Tried to reset accounts module and that had error.

Here is the suitecrm.log

Sat Jul 29 07:44:51 2017 [18691][1][FATAL] Exception handling in /var/www/suitecrm/include/MVC/Controller/SugarController.php:397
Sat Jul 29 07:44:51 2017 [18691][1][FATAL] Exception in Controller: DeployedMetaDataImplementation->getFileName(): View Array is not recognized
Sat Jul 29 07:44:51 2017 [18691][1][FATAL] backtrace:
#0 /var/www/suitecrm/modules/ModuleBuilder/parsers/views/DeployedMetaDataImplementation.php(345): sugar_die(‘DeployedMetaDat…’)
#1 /var/www/suitecrm/modules/ModuleBuilder/parsers/views/DeployedMetaDataImplementation.php(98): DeployedMetaDataImplementation->getFileName(Array, ‘Accounts’, ‘base’)
#2 /var/www/suitecrm/modules/ModuleBuilder/views/view.resetmodule.php(178): DeployedMetaDataImplementation->__construct(Array, ‘Accounts’)
#3 /var/www/suitecrm/modules/ModuleBuilder/views/view.resetmodule.php(105): ViewResetmodule->removeCustomLayouts()
#4 /var/www/suitecrm/modules/ModuleBuilder/views/view.resetmodule.php(67): ViewResetmodule->handleSave()
#5 /var/www/suitecrm/include/MVC/View/SugarView.php(199): ViewResetmodule->display()
#6 /var/www/suitecrm/include/MVC/Controller/SugarController.php(427): SugarView->process()
#7 /var/www/suitecrm/include/MVC/Controller/SugarController.php(370): SugarController->processView()
#8 /var/www/suitecrm/include/MVC/SugarApplication.php(105): SugarController->execute()
#9 /var/www/suitecrm/index.php(52): SugarApplication->execute()
#10 {main}

8

snapshot

9

Tried attach file to case that also didn’t work. Also case resolution update does not work. Is this release broken or I am missing some thing here?

10

suitecrm 7.9.4, php 5.3, apache 2.2, ubuntu 12.04, mysql 5.5

11

Hi, elsaadj. Thank you for your 8 updates on your problem, they’re really spicing up my vacations! :slight_smile:

You’re running an old system. PHP 5.3 is not compatible with SuiteCRM 7.9.4. See the Compatibility Matrix.

I recommend you start a new system with Ubuntu 16.04 server following the instructions here for a quick set up.

I won’t be able to help you further (I won’t be getting much internet in the next weeks) but good luck!

12

I upgraded php to 5.5.38, now suitecrm throwing exception fatal ca not connect to database.

13

fresh lamp install, now it works, thanks for the help and sorry about the confusion.