New Install fails and won't reset or restart

I’m running Ubuntu 14.04 on a VPS
I have root access via SSH
I have installed the files, and chmod the directories etc in the ‘compatibility check’ process

Now, it shows me a blank page, and I cannot proceed with the install. In fact, it says install.php is missing if I hit refresh.

How do I get it to go past this step? I have tried re-installing 3 times.

You need to ensure you set the correct permissions for your environment.

For ubuntu, run the following post-install:

sudo chown -R www-data:www-data .
sudo chmod -R 755 .
sudo chmod -R 775 cache custom modules themes data upload config_override.php

Also modify your config.php and set the following:

‘default_permissions’ =>
array (
‘dir_mode’ => 1517,
‘file_mode’ => 420,
‘user’ => ‘www-data’,
‘group’ => ‘www-data’,

If you still receive a white screen, it’s best to view your suitecrm.log or your PHP error logs on the server to determine what error is being generated.



I’m installing it in a subdirectory of my main domain, so there’s no www-data folder or user. The hosting environment is Plesk, so there’s no www-data folder anywhere.

Found the issue: I had a Sugar install, not a Suite. Downloaded Suite again and all good now.