I know this issue has been raised from previous versions but I can not beleive such a fundamental feature was not solved with 7.3 :huh: ;
most likely I do not understand how the email replies to new case creation from new email works.
So could you please direct me on this or indicate me a path to get this working; I feel like a dog looking at a really appetizing bone behind a glass window :woohoo:
So email replies templated from case creation or update does not fil the template fields, I get something like this:
Hi $contact_first_name $contact_last_name,
We've received your case $acase_name (# $acase_case_number) on $acase_date_entered
…
What am i doing wrong, is there a special setting to fill?
Thank you
Serge