would it be a good idea to build somewhere in this forum (or a blog?)
a repository covering CRM best practices?
As an example I am faced on one issue: What do we do with deceased contacts?
I would not delete them because they might be part of the history of a device that we sold, might be nice that device with serial number 123 was first sold to M. X who passed away, and the device is now used by brother in law, etc… you see the point…
Some of our customers are quite old and this is a real fact of life for our sales team…
are you talking about CRM best practices as how to relate with customers in a comercial way, or SuiteCRM best practices on how to develop custom things for the system?
interesting, my first thought was about how to use or adapt CRM for day to day events and exceptions (like death thing).
But the other twist you add is really interesting… although I believe the dev portion is already well take care of with “Developer Collaboration” forum.
It could also be a resource for my 4 sales managers, 2 of which I have to (always) push them to use CRM, and ideas like how to measure sales performance with CRM, reports templates etc…