Hey,
Good to hear you got the Cron sorted!
Sorry, with the Case Template issue, I just want to double-check, but I assume you mean that the Users aren’t receiving the “Case Created” Email on new Cases?
Is that right?
If so, are Cases being created successfully from email now?
If not, it would be worth checking the “Check Inbound Mailboxes” schedule task again, as well as its “Job Log” Subpanel, to see if it is running well
Additionally, it may instead be worth checking/using Email Template(s) in Admin->“AOP Settings” panel, rather than on the Inbound Mailbox
In this panel, is AOP enabled?
Also, are there Templates selected for the various “xxxxx Template” options at the bottom of this area?
I believe there was a discussion on the forums previously around this, and it seems that the “auto-reply” option on the Inbound Mailbox itself can have some issues:Problem New Case Auto-Reply
Which might be worth reading into