New Case email notification don't insert case number

đź’¬ General Discussion
1

I created a workflow to send the new case email, the proble is the case number is not inserted.

I use [ CASE: $acase_case_number ] but instead i get [ CASE: &nbs p ; ]

2

If you’re sending to the assigned user, you don’t need a Workflow for that, it happens by Default. You can edit the templates if you need.

If you’re sending to someone else… remove those spaces.

It’s

[CASE:$acase_case_number]

not

 [ CASE: $acase_case_number ]
3

Yes, first I tried without spaces. But nothing,

Thanks Again!

4

Can you try removing the first “a” after the dollar?

[CASE:$case_case_number]

I once saw a bug that was caused by this.

5

If I remove the a don’t recognize the tag
I get [CASE:$case_case_number]

6

What version of SuiteCRM are you using? There was a bug a while ago that affected all variables in emails, not just case numbers:

https://github.com/salesagility/SuiteCRM/issues/3839

This issue is already fixed in the latest versions…

7

Version 7.8.3

8

I updated to the last version, but de issue persist.

I’m using the workflow to send the opened case email notification based on contact language.

I configured the workflow to run only on save and for new records. Is that ok?

I’m desperate because I can’t find the reason of failure.

9

That’s very strange indeed. You might need to debug it, are you a developer?

Meanwhile, you can start by checking your logs to see if anything comes up at the time when the email template is created, or at the time it is sent.