New case creation - Email Notification

How can i create workflow to send automatic Ticket # email to case owner similar to attached?

The workflow i try to be isn’t working, while in case update automatic email notification is working fine

How to help with?

Hi khesho,

I wanted to double check, is the issue you have raised here:

A duplicate of the one you have raised in this forum post?

If not, could you give us some more details about this issue?

(Such as screenshots of the workflow you’ve mentioned)