I’m interested in integrating SuiteCRM with our help desk system via Networked Help Desk. This was a standard that was developed by SugarCRM in cooperation with Zendesk, Atlassian, OTRS and several other help desk companies/projects.
I haven’t been able to find any documentation about Networked Help Desk support for SugarCRM, and I’m wondering if this was ever an actively developed part of S(ugar|uite)CRM. Any pointers would be helpful.
I’m not exactly sure how the integration works. I suspect, based on the documentation for Networked Help Desk that the idea was to sync help desk tickets between SugarCRM and other systems. I’ve never played with the helpdesk system in SugarCRM or SuiteCRM, and if that’s all that it will sync, it probably won’t do me much good.
I’m actually most interested in syncing contacts and customers with our instance of RT; I don’t even know if that’s possible via Networked Help Desk, but I wanted to explore (possibly) existing solutions before writing web services or middleware.