Hello There,
After a long try, I am able to migrate my suitecrm application to SuiteCRM-8.2.2. But unfortunately, I don’t see the navigation menu. Also, the notification icon is missing from the top right corner.
Can any help me out what am I missing here?
Could that be just the screen size? I mean, some responsive mobile view kicking in?
Make the window larger if you can, or hit Ctrl-Minus to zoom out, and see if any of that changes. Just as a test.
That is very strange indeed
What about if you visit the live demo?
https://suite8demo.suiteondemand.com/
Same thing there?
Yes, this SuiteCRM 8 is itself strange. It behaves oddly every time I start to test. Some times api/graphql returns a 403 error. Sometimes switching php 7.4 and PHP 8.0 works. I don’t see any proper documentation as well.
What are the credentials for the demo?
The credentials are
will / will
How this will help me in fixing my issue? I see all the navigation menu in the demo site
It doesn’t help much, it only eliminates a slim chance that it was something peculiar about your browser.
I’m sorry but I can’t help much further, from a distance. I’ve installed quite a few v8’s, and after some initial fights with web root settings, and mod_rewrites, if I follow the installation instructions, it works. It’s not that hard to install.
There must be some bug, or some configuration detail, that is making your experience such a failure. 
Maybe try a different stack. Ubuntu with regular LAMP stack is probably the most tested.
I am on the LAMP stack. Let me share my debugging output if that will help. Please check the screenshot. If I commented out the below code, I see the “ALL”. Here navigation.groupedTabs is empty. I am not an angular guy, so I could not figure it out. Can you help me? If this is the reason for the missing navigation menu.
if (!ready([navigation.tabs, navigation.modules, navigation.groupedTabs])) {
return;
}
I am sure it is not the browser.
Sorry, I am not an Angular guy either.
Are you actually rebuilding the front-end after making those changes? I assume you must be, if you’re seeing different behaviors.
I suggest removing the different items one by one to see which one is “not ready” when it should. Again, this is just a further step diagnosing, but I don’t know what to do after you discover, so it might not be worth the effort…
So, try
if (!ready([navigation.tabs, navigation.modules])) {
return;
}
then
if (!ready([navigation.tabs, navigation.groupedTabs])) {
return;
}
then the other one, you get the point
Same problem here but it is a new installation.
Resetting the browser makes it not really better
The only thing which helps is to click there and start your works from new.
I’ve ran into this very same problem but only from a preexisting 7 instance (new 7 instances upgrade to 8 like a charm)
upgrade from 7.13 to 8.3
the commands were executed without error messages.
I think it has something to do with the language files
When going back to the CRM
GlobalLinks are rendered without labels, However without text to fill the a tag they can’t be clicked on.
in fact, most places I look it would seem the labels are very broken.
Leads detail view has only 3 or 4 visible field labels
Did you ever find a solution?
Hi rasal.
No it was a dead end I’m afraid.
I discovered that the update steps failed around the part where it should be installing the portability folder in the “legacy-pre-install” step. I tried to hunt down the causes for it but the command line interface swallows the error message and I couldn’t find a log for it.
There’s something different about the deployment we use “my company” over a brand new one,
I know that we’ve had our CRM for many years and I’ve updated it a few times before testing my 7 to 8 update with it.
I’ve since moved onto other things but when I get the time I can start a test instance from 7.10 and updating up to 7.13.3 then give it another go.
If it fails then the community has something to go on
Hi folks!
I have struggled with the same problem, missing top menu and also missing of the icons. I created a fresh installation of 8.6.2, which worked as expected. Then i did a diff of the migrated public/legacy/config.php file, and went basicallty through every difference, and bingo! What fixed my problem was that in my migrated version of config.php has the suitecrm_version setting wrong!
‘suitecrm_version’ => ‘7.14.5’
I changed it to :
‘suitecrm_version’ => ‘8.6.2’
and i got my top-menu!
One other notice i made was that eg the home icon in the fresh install is not an image-tag (), but it’s a polygon-tag
So somehowo the theme is not updated during the migration process.
The icon-problem was fixed by a quick repair. I thought i did that already, but now V8 seems to look ok! Time to check if there is any big differences functionality compared to V7 
I would be (slightly) worried that this wrong version was a sign of an interrupted upgrade process.
Did you run upgrade-finalize too?
Did you get any errors during the upgrade?
Hi,
I did a ./bin/console suitecrm:app:upgrade-finalize -m merge and no errors showed up in the console. I have to check the log when I get access to the server…
I actually raised a bug report at GitHub last year regarding the wrong version notation, and at that time there where no errors in the log
I checked the install.log, and found no errors. The apache-log contains though a bunch of warnings regarding symphony (i hope these errors would be addressed, because the warnings generate lots unnessesary logentries)
I just re-did the migration on the same setup. Before that, i made a full repair in the V7 environment, and the outcome was after the migration the same. I had to update the version. One other thing what i had to do before i got the icons, what i forgot to mention, was to go to theme, and make the theme “default” (in the old environmet, it was selected as Default). After this a Quick repair gave me back the icons…
edit: follows more (forum did not let me write 3 replies in a row)
Wait a second… I found this in the upgradeWizard.log
config.php file at () could not be found. Skip merging.
I wonder if this has to do with the problem when running
./bin/console suitecrm:app:upgrade-finalize -m merge
It asks for which version to move to. Not sure what to put here, because i can’t find this in the migration docs. Therefore i used the same version format as when running
Please enter the version to move to: SuiteCRM-8.6.2
This version format was used earlier
./bin/console suitecrm:app:upgrade -t SuiteCRM-8.6.2
