Module Loader & Upgrade Error

šŸ’¬ General Discussion
1

Hi!

Iā€™m also having problems with the Module Loader, as you can see in the attachment.

Please share with me the answer to this question.

Thank you :slight_smile:

2

Hi,

What version of SuiteCRM are you running?

What did you do to obtain the white screen?

Does it appear any time you go to the Module Loader? Or is it After you have Uploaded or Installed something?

Do any errors appear in your SuiteCRM.log?

3

  1. SuitCRM Version 7.4 Sugar Version 6.5.20 (Build 1001)

  2. & 3. & 4. Please see this video: https://youtu.be/10QBCFP7ff8

  3. Where can I see the log?

TY!

4

Hi,

You can find the log in the SuiteCRM folder. It should just be named ā€œsuitecrm.logā€
If you canā€™t find it, you can retrieve it by going to Admin > Diagnostic Tool > Uncheck all boxes except ā€œSuiteCRM log fileā€ > Click ā€œExecute Diagnosticā€
This will give you a .zip that contains the log file.

If you open your index.php file, found in your SuiteCRM folder, and insert the line (ā€˜display_errorsā€™,1);
See screenshot for clarity on this.
Save your changes to index.php & Press CTRL+F5 on your browser to refresh page + cache.
Then, Navigate to the Module Loader. There should be an error message of some kind on the screen. What does the error message say?

Also, SuiteCRM v7.4.1 has been released, with SuiteCRM v7.4.2 coming soon. These are bugfix releases.
You may wish to upgrade to this and see if your issue is resolved.