I recently upgraded my SuiteCRM 7.12 to 7.14 and finally upgraded it to version 8.5.1. I found some error logs which I fixed and cleared the cache. Now everything seems working fine and I can use each module and even access the administrator as well, but the only issue is the menu bar icons are not showing. After some inspection and comparison with a fresh installed CRM, I found that all the ‘scrm-image’ icons are not loading in my upgraded CRM. I have tried every possible option like re-setting permissions, clearing cache etc. but still no luck.
Could you guys help me fix this issue? I am using php version 7.4 with all optional and required plugins installed. It’s using amazon EC2 instance with RDS database.
Sorry for the late reply, I was waiting for the IT guy to upgrade the PHP. Finally we have PHP version 8.2. But unfortunately the output is same. The menu icons are not displaying and also the icons in administrator page are missing.
After PHP version upgrade, we cleared the cache as well.
Thank you for your help. This issue is resolved now. So basically it was the version issue. After upgrading PHP version to 8.2 I reset the permissions and cleared cache using following commands.