Messed up my email template

SuiteCRM Forum - English Language SuiteCRM General Discussion
#1

I’m using 8.1.2. My System-Generated Password Email and Forgot Password Email templates have messed up. Password generated by system doesn’t work for new users. That is if I ask them to go to url of crm, and not the new user url. I may have accidentally deleted the string/ url.

Kindly share your contents for both, it will be greatly appreciated.

#2

Have a look at the default strings loaded as advanced_password_forgot_password_email.

Then that gets loaded as something called lostpasswordtmpl you can try and figure out how it’s used in the code, that might help.

#3

I did as you suggested, I got 1 step closer. I got the link on the email, and was shown to a page to input username and passwords, after entering both, I was led to a page:

This crm.xxx.xx page can’t be found

No webpage was found for the web address: https://crm.xxx.xx/index.php?module=Users&action=Wizard

HTTP ERROR 404

Any ideas?

#4

Try

https://crm.xxx.xx/public/legacy/index.php?module=Users&action=Wizard

#5

Same error popped up.

#6

Any other solution please?

#7

I don’t have anything else to suggest, sorry.

This would require a local examination which I can’t do from a distance.

#8

Follow-up question, if I reinstall, is there a way to save my already created template, and import it back once a new installation has been done?

#9

Look for it in the email_templates table in the database.

#10

Sorry I wasn’t clear. I mean Quotation Template, if there’s a way to save/ move over to a totally new installation?

I also happen to look at email templates. Can my template issue be fixed from here?

#11

There are only two tables with templates in SuiteCRM, all the templates from all modules go in these two:

email_templates
aos_pdf_templates

#12

ok. You think I can fix my issue by replacing email_templates with a good one?

#13

Why don’t you try it? :slightly_smiling_face:

#14

My solution here is to install a new instance :smiley: Got it working already. Except, I’d like to migrate my pdf template from one database to the other, but don’t know if it’s possible.

#15

Yes it is, just copy the database rows, or create a new template on the new system, even if it is an empty one, and then through the database replace the contents of the template with your old ones,

#16

I’ll give it a try. Thanks @pgr

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