Manual email archive is not referencing the correct email

SuiteCRM Forum - English Language SuiteCRM Outlook Plugin
1

Dear experts,
we have deployed the OUTLOOK plugin 3.05 and had no luck with the manual archive.

When executing the following steps, the wrong email body is assigned to the SuiteCRM object.
0) Outlook 2013: Display of Email to be archived to Opportunity

  1. Outlook 2013: Tollbar --> Archive --> search Opportunity --> Select and mark opportunity --> Click button Archive
  2. SuiteCRM 7.9.4: Display Opportunity --> History --> The reference is created
  3. SuiteCRM 7.9.4: Display archived email --> A wrong body is displayed, the FROM and TO are missing

The attached picture clarifies the steps 1 - 2 - 3.

Please let me know how to correct this so that in the future the right email body text is assigned and the TO, FROM and DATE data of the email is also recorded corectly.

Many thanks for helping fixing this.
Bastian

2

Hi fischerbast,

This looks like an issue with SuiteCRM and not the Outlook Plugin itself. The body issue should be fixed with this PR. And the from/to field with this. Let me know how you get on.

Thanks.