Mails doesn't relate to Opportunity

💬 General Discussion
1

Dear all,
I set up mail account and it worked, but it’s not possible to relate a mail to an opportunity.

I found strange that, if the mail adress is the same of the contact on which the opportunity is created, the mail will be automatically logged in contact history and not in opportunity history.

I should be able to log any mail to any opportunity.
Nevertheless would be also interesting to synchronize every sent/received mail to respective contact.

Let me please kindly know

Kind regards

Simone

2

Can you please share a short video or screenshot showing from which module you sent/received mail so we can easily understand your question?

3

Well,
here’s where i relate a mail to an opportunity

image
image1362×714 20.3 KB

the mail doesn’t log to the opportunity but to the contact " owner" of the opportunity.
That happens only if the mail ( to be logged) adress is the same of the contact.

Thank you

Simone